Senior Patient Services Coordinator

circlehealth; Harrow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

Circle Health Group in Harrow invites applications for a Senior Patient Administrator to join the Administration department. The role provides 37.5 hours weekly with a flexible shift pattern, offering a salary up to £27,401.60 and a comprehensive benefits package.

The hospital emphasizes patient journey support, data accuracy, and mentoring junior staff within a private healthcare environment.

Qualifications

• Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members. Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Skills

Organisational skills

Attention to detail

Communication skills

Mentoring junior staff

MS Office proficiency

Healthcare admin experience

Education

Maths and English GCSE A-C

Tools

Hospital systems

Microsoft Office

Job description

Circle Health Group in Harrow invites applications for a Senior Patient Administrator to join the Administration department. The role provides 37.5 hours weekly with a flexible shift pattern, offering a salary up to £27,401.60 and a comprehensive benefits package.

The hospital emphasizes patient journey support, data accuracy, and mentoring junior staff within a private healthcare environment.