Senior Patient Administrator

circlehealth; Harrow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

Circle Health Group in Harrow invites applications for a Senior Patient Administrator to join the Administration department. The role provides 37.5 hours weekly with a flexible shift pattern, offering a salary up to £27,401.60 and a comprehensive benefits package.

The hospital emphasizes patient journey support, data accuracy, and mentoring junior staff within a private healthcare environment.

Qualifications

• Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members. Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Skills

Organisational skills

Attention to detail

Communication skills

Mentoring junior staff

MS Office proficiency

Healthcare admin experience

Education

Maths and English GCSE A-C

Tools

Hospital systems

Microsoft Office

Job description

Senior Patient Administrator

The Clementine Churchill Hospital

37.5 Hours & Permanent

Salary: Up to £27,401.60 per year (depending on level of experience, training and qualification)

The Clementine Churchill Hospital in Harrow Is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Senior Patient Administrator to join their team of staff in the Administration department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• ...and much more!

Duties of this role include:

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy