Oncology Patient Administration Lead

circlehealth; Harrow; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Job summary

Circle Health Group in Harrow is seeking a Patient Administration Lead to manage the oncology department’s administrative team. The role covers bookings, admissions, discharges and outpatient scheduling, with a flexible shift pattern and a 37.5-hour week.

The post requires strong leadership, healthcare admin experience, and proficiency in MS Office and patient management systems. A competitive salary and extensive benefits accompany the role.

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are met.
• Allocate tasks and support workforce planning to ensure appropriate cover across administrative areas.
• Act as the key point of contact for operational queries and escalate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Skills

Leadership

Communication

Organisational skills

Interpersonal skills

Attention to detail

Education

NVQ Level 3 or equivalent in Administration/Customer Service/Health and Social Care

Tools

Microsoft Office

Patient management systems

Job description

Circle Health Group in Harrow is seeking a Patient Administration Lead to manage the oncology department’s administrative team. The role covers bookings, admissions, discharges and outpatient scheduling, with a flexible shift pattern and a 37.5-hour week.

The post requires strong leadership, healthcare admin experience, and proficiency in MS Office and patient management systems. A competitive salary and extensive benefits accompany the role.