Senior Maternity Admin Lead

Chelwest; Greater London; On-site; GBP 33,000 - 36,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Band 4 Senior Patient Administrator for the Maternity team at West Middlesex University Hospital. The role is full-time, Monday to Friday, 9am–5pm, with a focus on coordinating administrative processes, patient pathways and effective liaison with clinicians.

You will act as a key point of contact for staff and patients, ensuring timely, accurate information and maintaining high standards of professionalism and customer service.

Qualifications

• Strong interpersonal and communication skills with patients and staff.
• Ability to prioritise workload and manage competing demands.
• Experience supervising administrative staff in a fast-paced NHS setting.

Responsibilities

• Assist the Team Leader in staff management, workload prioritisation, supervision and training targets.
• Support resource use and ensure timely, polite and confidential patient enquiries are handled.
• Lead orientation for new staff and develop team members through supervision and training.

Skills

Communication skills

Prioritisation

Staff supervision

Education

English and Mathematics GCSE or equivalent

Tools

Cerner

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Band 4 Senior Patient Administrator for the Maternity team at West Middlesex University Hospital. The role is full-time, Monday to Friday, 9am–5pm, with a focus on coordinating administrative processes, patient pathways and effective liaison with clinicians.

You will act as a key point of contact for staff and patients, ensuring timely, accurate information and maintaining high standards of professionalism and customer service.