Senior Parts Telesales Specialist

Vospers Group

Exeter

On-site

GBP 22,000 - 29,000

Full time

14 days+
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Benefits offered by this job

Holiday accrual & paid day off for the
Motor discounts for service, sales &+
Paid sickness scheme
Eye & flu vouchers
Employee assistance programmes
Bike to work scheme
Professional development and recognit

Job summary

Vospers Group is seeking a Parts Telesales Advisor to join our busy multi-franchised parts department at Matford Way, Exeter. You will handle inbound calls, advise customers on parts availability and pricing, and respond to emails from a shared mailbox.

The role requires a basic level of computer literacy, and any experience with CDK Drive Kerridge is a plus. Typical hours are 42.5 per week, Monday to Friday with Saturday rota’d. A great place to develop in a long-established local business.

Qualifications

  • Motor trade parts experience is advantageous but not required.
  • A-levels demonstrate basic educational attainment.
  • Experience with the CDK Drive (Kerridge) system is advantageous.

Responsibilities

  • Answer incoming phone calls in a call centre.
  • Lookup parts across Electronic Parts Catalogues and advise trade and retail customers on pricing and availability.
  • Reply to customer emails from a shared inbox in a professional manner.
  • Promote current promotions to existing customers calling in.
  • Record customer concerns and report to the Parts Manager.
  • Log lost sales in the database.

Skills

Motor trade parts experience
Computer literacy
CDK Drive Kerridge experience

Education

A-levels

Tools

CDK Drive Kerridge system

Job description

Vospers Group is seeking a Parts Telesales Advisor to join our busy multi-franchised parts department at Matford Way, Exeter. You will handle inbound calls, advise customers on parts availability and pricing, and respond to emails from a shared mailbox.

The role requires a basic level of computer literacy, and any experience with CDK Drive Kerridge is a plus. Typical hours are 42.5 per week, Monday to Friday with Saturday rota’d. A great place to develop in a long-established local business.

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