Senior Parts Telesales Specialist

Vospers Group; Exeter; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Holiday accrual & paid day off for the

Motor discounts for service, sales &+

Paid sickness scheme

Eye & flu vouchers

Employee assistance programmes

Bike to work scheme

Professional development and recognit

Job summary

Vospers Group is seeking a Parts Telesales Advisor to join our busy multi-franchised parts department at Matford Way, Exeter. You will handle inbound calls, advise customers on parts availability and pricing, and respond to emails from a shared mailbox.

The role requires a basic level of computer literacy, and any experience with CDK Drive Kerridge is a plus. Typical hours are 42.5 per week, Monday to Friday with Saturday rota’d. A great place to develop in a long-established local business.

Qualifications

• Motor trade parts experience is advantageous but not required.
• A-levels demonstrate basic educational attainment.
• Experience with the CDK Drive (Kerridge) system is advantageous.

Responsibilities

• Answer incoming phone calls in a call centre.
• Lookup parts across Electronic Parts Catalogues and advise trade and retail customers on pricing and availability.
• Reply to customer emails from a shared inbox in a professional manner.
• Promote current promotions to existing customers calling in.
• Record customer concerns and report to the Parts Manager.
• Log lost sales in the database.

Skills

Motor trade parts experience

Computer literacy

CDK Drive Kerridge experience

Education

A-levels

Tools

CDK Drive Kerridge system

Job description

Vospers Group is seeking a Parts Telesales Advisor to join our busy multi-franchised parts department at Matford Way, Exeter. You will handle inbound calls, advise customers on parts availability and pricing, and respond to emails from a shared mailbox.

The role requires a basic level of computer literacy, and any experience with CDK Drive Kerridge is a plus. Typical hours are 42.5 per week, Monday to Friday with Saturday rota’d. A great place to develop in a long-established local business.