Senior PAM & Security Solutions Engineer

Palo Alto Networks, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking an experienced and customer-focused Technical Account Manager with a strong Idira PAM background for the UK & I region, covering EMEA.

You will serve as the primary technical advisor, guiding privileged access management initiatives and security best practices across diverse customers. You will partner with R&D, Support, and Professional Services to deliver successful outcomes, while developing expertise across the Idira platform and enabling customers to

Qualifications

• Minimum 5 years of Idira PAM experience in large, complex or modernized environments.
• Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security.
• Hands on working knowledge with AI tools.
• Willing to travel to customer sites as required.
• Current Security Clearance or willing to complete process is beneficial.
• Idira (PAM) certifications like Sentry, Defender or CDE are beneficial.

Responsibilities

• Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long-term adoption as part of the Technical Account Management service provided by Idira professional services.
• Build and maintain trusted relationships with operational stakeholders and executive sponsors.
• Guide customers on Privileged Access Management and security best practices.
• Contribute technical expertise to escalation scenarios where relevant.
• Be the customer technical representative when working with other Idira technical teams such as R&D, Support, etc.
• Provide expert guidance on Idira SaaS solutions.
• Anticipate technical challenges and risks.
• Monitor product usage and adoption trends.
• Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions.
• Assist customers with configurations, troubleshooting and integrations.
• Align with the account team on strategy for your customers and share information.
• Collaborate with Product Management, R&D, Support, and Professional Services team.
• Represent the customer's voice internally.

Skills

Idira PAM experience

Windows/Unix

Active Directory

IDPs

Networking

Databases

IT security

AI tools

Travel to customer sites

Communication

Tools

Endpoint protection agents

Job description

Palo Alto Networks, Inc. is seeking an experienced and customer-focused Technical Account Manager with a strong Idira PAM background for the UK & I region, covering EMEA.

You will serve as the primary technical advisor, guiding privileged access management initiatives and security best practices across diverse customers. You will partner with R&D, Support, and Professional Services to deliver successful outcomes, while developing expertise across the Idira platform and enabling customers to