Senior Outsourcing Analyst

Jobtailor; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jobtailor in Birmingham seeks an experienced governance and operations professional to oversee outsourced services, ensure contractual alignment and drive improvements. You will analyse performance data, identify risks and lead governance forums for senior stakeholders.

The role requires strong communication, stakeholder management and the ability to operate in a fast-paced environment, coordinating multiple priorities across BAU, change and incidents.

Qualifications

• Strong communication and relationship management skills.
• Proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers.
• Experience leading governance forums.
• Proven ability to influence, challenge and drive progress constructively.
• Strong analytical capability.
• Proven experience interpreting operational performance data.
• Ability to identify emerging risks or early warning indicators.
• Ability to operate in a fast-paced and evolving environment.

Responsibilities

• Build and maintain collaborative relationships with stakeholders across Standard Life, Aviva and outsourced service providers.
• Provide operational and governance oversight across outsourced services.
• Ensure activity aligns with contractual obligations, risk appetite and customer expectations.
• Analyse service performance, operational trends, incidents and customer impacts.
• Identify risks, drive improvements and support informed decision-making.
• Lead and contribute to governance forums, preparing insight, actions and updates for senior stakeholders.
• Coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables.
• Lead and support resolution of operational issues and escalations.
• Influence and challenge internal and external partners to drive positive outcomes and accountability.
• Collaborate within a small, dynamic team and support wider team priorities.
• Support oversight of change initiatives and programmes across people, process and technology.
• Manage contractual commitments, service impacts, risks and customer outcomes across change activity.

Skills

Stakeholder relationships

Governance leadership

Operational performance analysis

Risk identification

Change initiative oversight

Job description

Responsibilities

• Build and maintain collaborative relationships with stakeholders across Standard Life, Aviva and outsourced service providers
• Provide operational and governance oversight across outsourced services
• Ensure activity aligns with contractual obligations, risk appetite and customer expectations
• Analyse service performance, operational trends, incidents and customer impacts
• Identify risks, drive improvements and support informed decision-making
• Lead and contribute to governance forums, preparing insight, actions and updates for senior stakeholders
• Coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables
• Lead and support resolution of operational issues and escalations
• Influence and challenge internal and external partners to drive positive outcomes and accountability
• Collaborate within a small, dynamic team and support wider team priorities
• Support oversight of change initiatives and programmes across people, process and technology
• Manage contractual commitments, service impacts, risks and customer outcomes across change activity

Requirements

• Strong communication and relationship management skills
• Proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers
• Experience leading governance forums
• Proven ability to influence, challenge and drive progress constructively
• Strong analytical capability
• Proven experience interpreting operational performance data
• Ability to identify emerging risks or early warning indicators
• Ability to operate in a fast-paced and evolving environment
• Adaptability, collaborative mindset and team-focused approach
• Willingness to support colleagues and wider team objectives
• Experience working across complex operational, technology or change environments would be advantageous
• Ability to understand contractual obligations, service impacts, risks and customer outcomes

Core Competencies

Demonstrates strong relationship management and communication skills while providing operational oversight and governance across outsourced services. Capable of analyzing performance data, identifying risks, and driving improvements in a fast-paced environment.

Highest-signal resume keywords

• Stakeholder Relationship Management
• Governance Forum Leadership
• Operational Performance Analysis
• Risk Identification and Management
• Change Initiative Oversight

Hard Skills

• Operational Oversight
• Performance Data Analysis
• Contractual Obligation Understanding
• Risk Management
• Change Management

Soft Skills

• Strong Communication
• Influencing Skills
• Collaborative Mindset
• Adaptability
• Team-Focused Approach

Industry Keywords

• Service Performance
• Governance
• Operational Trends
• Customer Outcomes
• BAU Activity