Senior Outsourcing Analyst

TEKsystems; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

TEKsystems is seeking a Senior Outsourcing Analyst for a London-based position focusing on governance within outsourcing operations. The role centers on ensuring compliance with outsourcing policies, managing third-party risk, and liaising with stakeholders to implement effective governance frameworks.

The successful candidate will have a strong background in operational risk and a proven ability to manage cross-functional teams. This contract-to-hire position offers an excellent opportunity to influence governance in a dynamic environment.

Qualifications

• Experience in outsourcing governance, third-party risk (TPRM), operational risk or compliance.
• Strong understanding of vendor/out-sourcing frameworks and controls.
• Exposure to SLA/KPI monitoring and service governance.

Responsibilities

• Support oversight of outsourcing policies and regulatory compliance.
• Coordinate end-to-end ICA lifecycle activities (new agreements, amendments, renewals).
• Act as the primary point of contact for the assigned entity.

Skills

Outsourcing governance

Third-party risk management

Operational risk

Compliance

Vendor frameworks

Job description

Senior Outsourcing Analyst – Governance

We are partnering with a leading global payments organisation to hire a Senior Analyst / Manager within their outsourcing governance and service oversight function. This role sits at the heart of a centralised governance team, supporting regulated entities in meeting outsourcing, operational resilience and third‑party risk requirements. You’ll act as a key point of contact for a specific entity, ensuring governance frameworks are effectively implemented and maintained.

Key Responsibilities

Outsourcing Governance & Risk Oversight

• Support oversight of outsourcing policies and regulatory compliance
• Contribute to third‑party risk assessments and classifications
• Monitor SLA/KPI performance and escalates issues where required

Intercompany Agreement (ICA) Lifecycle

• Coordinate end‑to‑end ICA lifecycle activities (new agreements, amendments, renewals)
• Work closely with Legal, Risk, Finance and Tax stakeholders
• Ensure strong governance, documentation and audit traceability

Stakeholder & Relationship Management

• Act as the primary point of contact for the assigned entity
• Support service reviews, issue resolution and escalation management
• Engage with senior stakeholders across business and governance functions

Monitoring, Assurance & Reporting

• Track performance metrics and support incident/SLA reporting
• Maintain documentation for audit and regulatory readiness
• Support third‑party assurance reviews and evidence gathering

Data & Governance Reporting

• Ensure accuracy of service and ICA data in governance systems
• Contribute to reporting dashboards and process improvements

About You

• Experience in outsourcing governance, third‑party risk (TPRM), operational risk or compliance
• Background in a regulated environment (e.g., financial services, fintech, consulting)
• Strong understanding of vendor/out‑sourcing frameworks and controls
• Exposure to SLA/KPI monitoring and service governance
• Proven ability to manage cross‑functional stakeholders
• Highly organised with strong documentation and governance discipline

Job Title: Senior Outsourcing Analyst
Location: London, UK
Job Type: Contract to Hire