Senior or Client Advisor LRTW [FENDI Manchester]

LVMH Group; Manchester; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

Fendi Manchester, part of the LVMH Group, is seeking a Senior/Luxury Client Advisor to deliver an extraordinary high-end experience. The role focuses on upselling across product categories, maintaining KPI targets, and building strong, long-term relationships with a luxury clientele.

You will manage CRM campaigns, schedule One-on-One appointments, and ensure impeccable store operations, stock handling, and customer service excellence in a fast-paced luxury environment.

Qualifications

• Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales.
• Experience in Ladies' RTW category is essential.
• Strong selling and communication skills are necessary.
• Fluent English; knowledge of other languages is a plus.

Responsabilités

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor sales and achieve KPI targets by Department Manager / Store Manager.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations and CRM usage; implement campaigns and set appointments.
• Operate the Sales Management system for stock transfer, payments and customer data.
• Maintain inventory accuracy and store housekeeping.

Connaissances

Fluent English

Strong selling

Communication skills

Multitasking

Formation

Bachelor’s Degree or equivalent

Outils

Retail management system

Computer skills

Description du poste

Senior or Client Advisor LRTW [FENDI Manchester]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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