Senior Ops Coordinator: Programme Delivery & Logistics

Oxford International Education Group; Oxford; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Oxford International Education Group seeks a Senior Operations Coordinator to provide operational support across EFL UK programmes. You will serve as the primary escalation point for day-to-day issues and ensure consistency of standards across all programme streams.

Responsibilities include coordinating complex programmes, maintaining operational sheets, supplier coordination, and supporting staff inductions. Strong planning, communication and supervisory experience are essential.

Qualifications

• Undergraduate degree in any discipline.
• Significant experience in operational coordination within education, travel, hospitality, events or residential settings.
• Experience in a supervisory role and ability to resolve issues.
• Strong planning, delivery and customer service standards across programmes.

Responsibilities

• Act as the first point of contact for operational queries from Operations Coordinators across Residential, Year-Round Groups and Special Programmes.
• Coordinate complex, high-profile or strategically important programmes across the EFL UK portfolio.
• Maintain operational sheets and ensure timely handover between head office and centres.
• Write individual programmes and provide to admissions team promptly.
• Assist in ensuring client satisfaction and meeting expectations on arrival.

Skills

Operational coordination

Programme delivery

Communication skills

Team collaboration

Problem solving

Education

Undergraduate degree

CELTA / TESOL (Desirable)

CELTYL or YL Extension (Desirable)

Tools

Microsoft Office

Operational tracking systems

Job description

Oxford International Education Group seeks a Senior Operations Coordinator to provide operational support across EFL UK programmes. You will serve as the primary escalation point for day-to-day issues and ensure consistency of standards across all programme streams.

Responsibilities include coordinating complex programmes, maintaining operational sheets, supplier coordination, and supporting staff inductions. Strong planning, communication and supervisory experience are essential.