Operations Lead: Complex Programmes & Delivery

Oxford International; United Kingdom; Vor Ort; GBP 30.000 - 52.000; Vollzeit

Zusammenfassung

Oxford International seeks a Senior Operations Coordinator to provide cross-programme operational support across EFL UK, acting as the main contact for Coordinators on operations matters. You will guide planning, manage suppliers and ensure high quality delivery across Residential, Year‑Round Groups and Special Programmes.

You will coordinate complex programmes, compile operational sheets for centres, and ensure seamless transitions between head office and centres, delivering programmes that

Qualifikationen

• Significant experience in an operational coordination role within education, travel, hospitality, events or a residential environment.
• Proven ability to resolve operational issues and implement practical solutions.
• Experience in a supervisory role.
• Strong understanding of operational planning, programme delivery and customer service standards.
• Experience coordinating complex programmes involving multiple stakeholders and suppliers.
• Experience of working in a fast-paced, dynamic department.
• Knowledge of child safeguarding (Desirable).
• Experience of sports coaching or tour guiding (Desirable).
• Experience of planning events or structured activities (Desirable).

Aufgaben

• Act as the first point of contact for operational queries from Operations Coordinators across Residential, Year‑Round Groups and Special Programmes.
• Provide guidance and support on programme planning, supplier management, operational processes and client requirements.
• Share best practice, lessons learned and operational expertise across programme streams.
• Serve as the primary escalation point for day‑to‑day operational issues.
• Ensure consistency of operational standards, documentation and delivery across all programme types.
• Coordinate complex, high‑profile or strategically important programmes across the EFL UK portfolio.
• Compile operational sheets to support efficiency of centres and align with client expectations.
• Write individual programmes and pass to admissions in a timely manner.
• Ensure provisions are made to deliver programmes to client satisfaction on arrival.
• Conduct quality checks on records and documentation to ensure accuracy.
• Maintain and improve standard operating procedures, templates, checklists and guidance materials.
• Support supplier negotiations and sourcing across transport, activities, accommodation and venues.
• Coordinate complex logistics and multi-site arrangements when required.
• Assist with resolving supplier performance issues and service delivery challenges.
• Assist with staff inductions including meals, rooming and transport planning.

Kenntnisse

Communication skills

Organisational skills

Attention to detail

Prioritisation

Guidance and support

Microsoft Office

Multicultural communication

Presentation delivery

AI for efficiency

Ausbildung

Bachelor’s degree in any discipline

CELTYL or YL Extension

CELTA / TESOL / QTS in ELT related

Tools

Operational tracking systems

Jobbeschreibung

Oxford International seeks a Senior Operations Coordinator to provide cross-programme operational support across EFL UK, acting as the main contact for Coordinators on operations matters. You will guide planning, manage suppliers and ensure high quality delivery across Residential, Year‑Round Groups and Special Programmes.

You will coordinate complex programmes, compile operational sheets for centres, and ensure seamless transitions between head office and centres, delivering programmes that