Senior Operations Lead for Complex Education Programs

Oxford International Education Group; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Oxford International Education Group is seeking a Senior Operations Coordinator to provide operational support across EFL UK programmes. You will be the first point of contact for Operations Coordinators and drive consistency in planning, delivery and quality across residential and special programmes.

You will coordinate complex programmes, maintain operational sheets, and ensure timely handovers between head office and centres, while supporting staff inductions and on-site activity planning.

Qualifications

• Undergraduate degree in any discipline.
• CELTYL or YL Extension (Desirable)
• CELTA. Trinity TESOL and / or QTS in English or a Modern Foreign Language with ELT subsidiary (Desirable)

Responsibilities

• Act as the first point of contact for operational queries from Operations Coordinators across Residential, Year-Round Groups and Special Programmes.
• Provide guidance and support on programme planning, supplier management, operational processes and client requirements.
• Share best practice, lessons learned and operational expertise across programme streams.
• Serve as the primary escalation point for day-to-day operational issues.
• Ensure consistency of operational standards, documentation and delivery across all programme types.
• Coordinate complex, high-profile or strategically important programmes across the EFL UK portfolio.
• Compile operational sheets to support efficiency of centres and align with requirements.
• Ensure accurate operational sheets are maintained for smooth head office to centre transitions.
• Write individual programmes and hand them to the admissions team promptly.
• Support provisions to deliver programmes to client satisfaction on arrival.
• Conduct quality checks on operational records, trackers and programme information.
• Review key programme documentation for accuracy and consistency before handover to schools and centres.
• Maintain and improve SOPs, templates, checklists and guidance materials.
• Support supplier negotiations and sourcing across transport, activities, accommodation and venues.
• Coordinate complex logistics and multi-site arrangements as required.
• Assist with resolving supplier performance issues and service delivery challenges.
• Develop a structured on-site activity and excursion programme.
• Ensure continuous improvements in efficiency and programmes.
• Assist Recruitment Manager with staff inductions and planning.

Skills

Communication

Organisation

Attention to detail

Multitasking

Education

Undergraduate degree

CELTYL or YL Extension

CELTA/ TESOL / QTS Desirable

Tools

Microsoft Office

Operational tracking systems

Job description

Oxford International Education Group is seeking a Senior Operations Coordinator to provide operational support across EFL UK programmes. You will be the first point of contact for Operations Coordinators and drive consistency in planning, delivery and quality across residential and special programmes.

You will coordinate complex programmes, maintain operational sheets, and ensure timely handovers between head office and centres, while supporting staff inductions and on-site activity planning.