Senior Operations Manager, Partner Experience

Deliveroo; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Deliveroo in Manchester is seeking a Senior Operations Manager for the New Partner Experience team. You will oversee high-performing operational teams and design long-term frameworks to enhance commercial performance, reporting to the Head Of New Partner Experience.

You will shape the operation by working with function leads, delivering initiatives that keep large operations running smoothly, and implementing sustained improvement across the hub and partner onboarding.

Qualifications

• Experience leading large operational teams and implementing long-term initiatives.
• Ability to translate strategic goals into actionable plans and programs.
• Strong stakeholder management and communication across senior and front-line teams.

Responsibilities

• Lead daily operations and cross-team collaboration to meet performance targets.
• Define medium- to long-term strategies and translate them into business plans.
• Engage stakeholders and communicate performance trends to executives and partners.

Skills

Operational Leadership

Team Management

Strategic Planning

Stakeholder Engagement

Communication Skills

Job description

Deliveroo in Manchester is seeking a Senior Operations Manager for the New Partner Experience team. You will oversee high-performing operational teams and design long-term frameworks to enhance commercial performance, reporting to the Head Of New Partner Experience.

You will shape the operation by working with function leads, delivering initiatives that keep large operations running smoothly, and implementing sustained improvement across the hub and partner onboarding.