Partner Operations & Performance Lead

Jackalope Digital LLC; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Deliveroo seeks a Partner Operations Manager to lead performance across UKI and EU partner operations. You will monitor KPIs for channels, perform root cause analyses, and drive data‑driven improvements.

The role involves defining new metrics, presenting strategic insights to executives, and scoping automation initiatives to reduce manual work. You’ll collaborate with cross‑functional teams and manage a team of leaders to elevate partner experience and operational efficiency.

Qualifications

• Proven experience leading operations in a fast-paced environment.
• Experience with CRM systems (Zendesk/Salesforce) and cross‑functional reporting.
• Strong analytical skills with Excel pivot tables; SQL desirable.
• Proven track record of developing and leading high‑performing teams.

Responsibilities

• Monitor KPIs across channels and agents in UKI and EU.
• Conduct root cause analysis to drive performance improvements.
• Define new metrics and targets to improve merchant experience.
• Prepare data‑driven market updates for executive leadership.
• Identify automation opportunities and support implementation.

Skills

Operations management

CRM analytics

SQL

Pivot tables

Team leadership

Tools

Zendesk

Salesforce

Excel

Job description

Deliveroo seeks a Partner Operations Manager to lead performance across UKI and EU partner operations. You will monitor KPIs for channels, perform root cause analyses, and drive data‑driven improvements.

The role involves defining new metrics, presenting strategic insights to executives, and scoping automation initiatives to reduce manual work. You’ll collaborate with cross‑functional teams and manage a team of leaders to elevate partner experience and operational efficiency.