Car Operations Manager (EMEA/APAC)

Expedia, Inc.; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading travel technology company is seeking a Car Partner Solutions Manager to empower a team and drive car rental offers. This role involves strategic management, metrics reporting, and enhancing partner experiences. A focus on continuous improvement and customer service is essential.

Benefits

Travel Perks

Generous Time-Off

Parental Leave

Flexible Work Model

Career Development Resources

Qualifications

• Experience prioritizing projects and initiatives simultaneously.
• Demonstrated history of driving continuous improvement.

Responsibilities

• Lead a team to grow and protect car supply health.
• Report metrics related to capacity and forecast to leadership.

Skills

Leadership

Customer Service

Presentation Skills

Interpersonal Skills

Problem Solving

Tools

Excel

SQL

Salesforce

XML

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Official job title: Car Partner Solutions Manager

Introduction to the Team

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

Make an impact!

The Car Partner Solutions team sits within the Travel Partnerships and Media organization and powers car rental offers on the Expedia Group Platform. The key purpose of this role is to lead a team whose purpose is to grow and protect the health of car supply through the entire life cycle. The manager will be responsible for Car Partner Solutions region-specific management, goals, and strategy that is in line with the larger team’s mission. This role will work closely with partner teams, directs, and partners, as needed.

In this role you will:

• Empower, develop, and lead members of your team

• Report metrics related to capacity, pipeline, forecast and defect tracking to leadership

• Provide functional and technical expertise for the APIs, Products, and tools supporting car rental supply

• Own, build and improve the day-to-day Car Partner Solutions processes

• Establish performance objectives and development plans, supervise performance, and evaluate progress toward goals; prioritize resources accordingly

• Represent Expedia Group and the Car Partner Solutions team with both internal and external facing partners

• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement practices that meet customers’ and own organization’s needs

• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches to choose a course of action or develop solutions; take action based on available facts, constraints, and probable consequences

Who you are:

• You have a demonstrated history of driving continuous improvement in both operational process and partner or traveler experience

• You are an empathic leader who builds a safe, transparent environment for the team and who promotes a diverse and broad culture, encourages and regularly gives developmental feedback to team and others

• You understand sophisticated problems, assess and vet all available information, and provide and implement the best possible solutions for both our partners and Expedia Group

• You are a detailed, quality-focused, organized self-starter with excellent presentation and interpersonal skills

• You produce quality outcomes in a diverse, fast-paced environment, and are able to adapt and master changes to technology and products

• You have experience prioritizing projects and initiatives simultaneously with a passion for customer service

• You learn new software and technical processes quickly

• You have experience establishing metrics, reporting on results, and adjusting procedures to improve results

• You demonstrate strong experience in implementation management, client services project management, engagement management or similar experience running a partner-facing team

• You have strong experience with Excel and SQL.

• Preferred: You know how to interpret information in either Amadeus or Titanium.

• Preferred; Experience with Salesforce or similar case management software.

• Preferred: XML, programming, AI or similar technical experience.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.