Senior Operations Manager, Fulfillment Centre

Amazon Inc.; United Kingdom; On-site; GBP 85,000 - 110,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Senior Operations Manager for our Fulfillment Centre to own operational metrics and set strategic direction for the area of the business.

You will deliver for customers and grow operations while developing a large team and coaching team leaders. You’ll base yourself at one of our fulfilment centres, leading and mentoring leaders, crafting contingency plans to keep operations running and driving initiatives to improve quality, safety and productivity.

Qualifications

• Bachelor's degree or equivalent in Engineering, Operations, Business Administration, or a related field.
• Speak, write, and read fluently in English.
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience working with third party vendors (preferred).
• Master's degree in engineering, finance, supply chain, logistics, computer science or equivalent (preferred).

Responsibilities

• Monitor operational metrics and business performance.
• Contribute to planning the operational budget, considering everything from financial and labour planning.
• Protect high standards of operational Health and Safety.
• Strategic planning for the next three, six and twelve months, with a focus on peak-season planning.
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.

Skills

Fluent English

Stakeholder management

Education

Bachelor's degree or equivalent in Engineering, Operations, Business Administration, or related field

Job description

Senior Operations Manager, Fulfillment Centre

Job ID: 10602202 | Amazon UK Services Ltd.

Our operations help everything to come together at Amazon. As the Senior Operations Manager in a fast-paced and challenging environment, you’ll be the person who knows your area of the business inside out. You’ll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow our operations. You’ll also develop a large team and coach and mentor team leaders.

Key job responsibilities

• Monitor operational metrics and business performance
• Contribute to planning the operational budget, considering everything from financial and labour planning
• Protect high standards of operational Health and Safety
• Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support

A day in the life

You’ll be based at one of our fulfilment centres. During your time on site you will develop your team and collaborate on operational planning. In this role, you'll lead and motivate a team of leaders while also focusing on long-term goals. That includes creating contingency plans to keep operations running and reduce the impact of possible disruptions, as well as driving initiatives to improve quality, safety and productivity. You'll lead by example on ownership and champion best practice across the business.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

Basic Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Speak, write, and read fluently in English
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Preferred Qualifications

• Experience working with and managing third party vendors
• Master's degree in engineering, finance, supply chain, logistics, computer science or equivalent

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Veterans, military spouses, and people with disabilities are encouraged to apply.