Operations Manager

Amazon Inc.; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Manager to lead a team of Area Managers and drive operational excellence across fulfilment sites.

You will partner with HR, Finance, Safety, and Security to optimize performance, safety, and quality while mentoring your teams to reach their full potential. A day involves meetings, performance reviews, and planning for demand. The role sits at the heart of Amazon's CF operations.

Qualifications

• Bachelor's or Master's degree in management, business administration, economics, engineering, or marketing.
• Experience in stakeholder management and leading cross-functional teams.
• Fluent English - reading, writing and speaking.
• Experience using data to drive business decisions and training.
• Process improvement experience (Lean Six Sigma/Kaizen).
• Experience in warehouse operations and logistics.

Responsibilities

• Manage and develop a team of Area Managers and drive performance.
• Lead operational teams, resolve issues, and improve site performance.
• Analyze shift performance against targets and implement improvements.
• Collaborate with HR, Finance, Health & Safety, and Security teams.
• Design and deliver initiatives to improve site operations.

Skills

Team leadership

Stakeholder management

Data-driven decision making

English fluency

Warehouse operations

Change management

Education

Bachelor's or Master's degree in management, business administration, economics, engineering, or marketing

Tools

MS Office (Word, Excel, Outlook)

SQL

Job description

ID lavoro: 10529770 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead a shift at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team

Customer Fulfilment or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Qualifications

• Bachelor's degree, or Master's degree in management, business administration, economics, engineering, marketing
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Experience using data to make business decisions and manage training efforts
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience in warehouse operations and logistics or equivalent
• Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.