Area Manager (Fulfillment & Operations)

Amazon; Enfield; On-site; GBP 55,000 - 85,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead site operations, driving safety, quality and productivity across shifts. You will manage teams, oversee process improvements, and partner with senior colleagues to standardise practices.

The role focuses on delivering efficient operations, mentoring new managers and maintaining high standards in a fast-moving logistics environment.

Qualifications

• Bachelor's degree or Master's degree.
• Experience in people management.
• Experience communicating with a wide range of stakeholders, including peers and leadership.
• Experience analyzing data to make business decisions.
• Experience in English-language communication skills, both written and verbal.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

Skills

People management

Data analysis

Stakeholder communication

English communication

Education

Bachelor's degree

Master's degree

Tools

MS Office Suite

Job description

Job ID: 10488224 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity

Key job responsibilities

• - Create, oversee, and drive a culture of safety and wellbeing
• - Analyse and implement changes to keep quality and productivity at a consistently high level
• - Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• - Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• - Bachelor's degree, or Master's degree
• - Experience in people management
• - Experience communicating with a wide range of stakeholders, including peers and leadership
• - Experience analyzing data to make business decisions
• - Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• - Experience with Six Sigma tools and Lean techniques, or experience in similar environments
• - Experience in a logistics/operations environment
• - Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.