Senior Operations Manager, Fulfillment Centre

Amazon Inc.; East Midlands; On-site; GBP 90,000 - 115,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Senior Operations Manager at one of our fulfilment centres in the UK.

You will lead and develop a team of leaders, monitor operational metrics, and contribute to budgeting and planning to ensure safe, efficient delivery of orders. You’ll focus on long-term strategic planning, peak-season readiness, and continuous improvement in quality, safety, and productivity, while safeguarding high Health and Safety standards and engaging with stakeholders across the

Qualifications

• Bachelor’s degree or equivalent in Engineering, Operations, Business Administration, or related field.
• Speak, write, and read fluently in English.
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

Responsibilities

• Monitor operational metrics and business performance.
• Contribute to planning the operational budget, considering financial and labour planning.
• Protect high standards of operational Health and Safety.
• Strategic planning for the next three, six and twelve months, with a focus on peak-season planning.
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.

Skills

English fluency

Stakeholder management

Operations leadership

Education

Bachelor’s degree or equivalent in related field

Master’s degree in related field

Job description

Senior Operations Manager, Fulfillment Centre

Job ID: 10602201 | Amazon UK Services Ltd.

Key job responsibilities

• Monitor operational metrics and business performance
• Contribute to planning the operational budget, considering everything from financial and labour planning
• Protect high standards of operational Health and Safety
• Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support

A day in the life

You’ll be based at one of our fulfilment centres. during your time on site you will develop your team and collaborate on operational planning. In this role, you'll lead and motivate a team of leaders while also focusing on long-term goals. That includes creating contingency plans to keep operations running and reduce the impact of possible disruptions, as well as driving initiatives to improve quality, safety and productivity. You'll lead by example on ownership and champion best practice across the business.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

Basic Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Speak, write, and read fluently in English
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Preferred Qualifications

• Master's degree in engineering, finance, supply chain, logistics, computer science or equivalent
• Experience working with and managing third party vendors

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.