Senior Operations Manager - Flexible Neighbourhood Services

Knowsley Council; Knowsley; On-site; GBP 52,000 - 70,000; Full time

Job summary

Knowsley Council is seeking an exceptional Senior Operations Manager to provide operational leadership across a range of neighbourhood services, delivering front-line services that matter daily. This is a high-profile role shaping service delivery with impact for residents.

You will lead large, multidisciplinary teams, manage significant budgets, ensure compliance with statutory duties, and foster a high-performing, customer-focused culture.

Qualifications

• Experience leading cross-functional teams and shaping service delivery.
• Strong track record in budget management and regulatory compliance.
• Customer-focused leadership with ability to drive continuous improvement.

Responsibilities

• Oversee operational delivery of frontline neighbourhood services (waste/recycling, grounds maintenance, cleansing, winter gritting).
• Plan, develop, deliver and manage essential frontline functions while ensuring safety and value for money.
• Lead large multidisciplinary teams, manage significant budgets, and ensure statutory compliance.
• Set strategic direction, develop policies, manage stakeholders and foster a high-performing culture.

Skills

Leadership

Stakeholder management

Strategic planning

Budget management

Regulatory compliance

Change management

Customer focus

Job description

Knowsley Council is seeking an exceptional Senior Operations Manager to provide operational leadership across a range of neighbourhood services, delivering front-line services that matter daily. This is a high-profile role shaping service delivery with impact for residents.

You will lead large, multidisciplinary teams, manage significant budgets, ensure compliance with statutory duties, and foster a high-performing, customer-focused culture.