Senior Operations Manager

Knowsley Council; Knowsley; On-site; GBP 52,000 - 70,000; Full time

Job summary

Knowsley Council is seeking an exceptional Senior Operations Manager to provide operational leadership across a range of neighbourhood services, delivering front-line services that matter daily. This is a high-profile role shaping service delivery with impact for residents.

You will lead large, multidisciplinary teams, manage significant budgets, ensure compliance with statutory duties, and foster a high-performing, customer-focused culture.

Qualifications

• Experience leading cross-functional teams and shaping service delivery.
• Strong track record in budget management and regulatory compliance.
• Customer-focused leadership with ability to drive continuous improvement.

Responsibilities

• Oversee operational delivery of frontline neighbourhood services (waste/recycling, grounds maintenance, cleansing, winter gritting).
• Plan, develop, deliver and manage essential frontline functions while ensuring safety and value for money.
• Lead large multidisciplinary teams, manage significant budgets, and ensure statutory compliance.
• Set strategic direction, develop policies, manage stakeholders and foster a high-performing culture.

Skills

Leadership

Stakeholder management

Strategic planning

Budget management

Regulatory compliance

Change management

Customer focus

Job description

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Knowsley Council is ambitious for its residents, communities and businesses. We are committed to delivering excellent neighbourhood services that create cleaner, safer and greener places where people are proud to live.

We are seeking an exceptional Senior Operations Manager to provide operational leadership across a range of neighbourhood services. This is a high-profile role that will play a critical part in shaping and delivering front-line services that have a direct impact on our communities every day.

This is an exciting opportunity for an experienced leader who thrives in a fast-paced environment, can drive service excellence, and is passionate about making a positive difference for residents.

Reporting to the Head of Service, you will lead the operational delivery and continuous improvement of key neighbourhood services, ensuring services are safe, efficient, customer-focused and represent best value.

You will be responsible for leading large, multidisciplinary teams and managing significant operational budgets whilst ensuring compliance with statutory responsibilities and council priorities.

As Senior Operations Manager, you will be responsible for planning, developing, delivering, and managing the essential frontline functions of waste and recycling, grounds maintenance, cleansing and winter gritting ensuring high standards of service delivery.

Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality. You will also be responsible for promoting a high performing culture across the services, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money.

To be successful, you will have experience of overseeing cross-functional teams, that comply with all legal and regulatory requirements. You will have a strong customer focus, with the residents experience at the heart of the services you deliver.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base five day's per week due to the operational frontline nature of the services.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

Curious about how much a pension with Knowsley Council could be worth? Take a look at this public sector pension calculator to find out

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Philippa Sandells -0151 443 2279 / [e-mail]

Denise Best - 0151 443 2427 / [e-mail]