Senior Operations Manager - Data-Driven Leader (Mon-Fri)

Get Staffed Online Recruitment Limited; Redruth; On-site; GBP 114,000 - 151,000; Full time

Job summary

Cornwall Partnership Foundation NHS Trust seeks an experienced Operations Manager to lead the day-to-day operational function in Redruth, Cornwall. You will manage Area Managers and field teams, oversee third-party providers and ensure SLAs and service standards are met.

You will use KPIs and dashboards to identify trends, support decisions and drive profitability. This full-time, Monday–Friday role focuses on improving productivity, service quality and operational performance while

Qualifications

• Experience leading a senior operational function and teams.
• Strong ability to interpret KPIs, dashboards and management information.
• Proven track record of delivering improvements in productivity, service quality and profitability.

Responsibilities

• Leading the day-to-day operational function.
• Managing, supporting and developing Area Managers and operational staff.
• Overseeing performance across field teams and third-party service providers.
• Ensuring customer SLAs and service standards are consistently achieved.
• Monitoring productivity, service quality, costs and operational margins.
• Using data and KPIs to identify trends and drive improvement.
• Producing and interpreting performance reports and management information.
• Supporting commercial decision-making through analysis of operational and financial data.
• Managing escalated operational and customer issues.
• Improving systems, processes and working practices.
• Supporting recruitment, training and performance management.
• Ensuring health, safety, environmental and operational compliance.

Skills

Operations management

People management

Manager development

KPI/SLA management

Data-driven decisions

Problem solving

Field teams management

Stakeholder confidence

Hands-on leadership

Job description

Cornwall Partnership Foundation NHS Trust seeks an experienced Operations Manager to lead the day-to-day operational function in Redruth, Cornwall. You will manage Area Managers and field teams, oversee third-party providers and ensure SLAs and service standards are met.

You will use KPIs and dashboards to identify trends, support decisions and drive profitability. This full-time, Monday–Friday role focuses on improving productivity, service quality and operational performance while