Operations Leader: Data-Driven Growth (Mon-Fri, Bonus)

Energy Jobline CVL; Redruth; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Senior role

Competitive salary

Bonus structure

Mon-Fri

Flexible hours

Laptop included

Mobile phone

Benefits scheme

Leadership exposure

Career progression

Influence growth

Job summary

Energy Jobline CVL is seeking an experienced Operations Manager for our Redruth, Cornwall office. This full-time, permanent role involves leading day-to-day operations, guiding Area Managers and field teams, and ensuring SLA compliance and profitability.

You will use dashboards and data insights to drive improvements in productivity, service quality and cost control while collaborating with Finance and senior leadership.

Qualifications

• Prior Operations Manager or senior operational management experience.
• Strong people-management and leadership skills.
• Experience managing managers and operational teams.
• Experience managing KPIs, SLAs and operational performance.
• Strong experience using data to monitor performance and support business decisions.
• The ability to interpret reports, dashboards and commercial information.
• Strong commercial awareness.
• Good problem-solving and decision-making skills.
• Experience managing field teams, subcontractors or service providers.
• Confidence working with customers and senior management.
• A practical, hands-on approach to leadership.

Responsibilities

• Leading the day-to-day operational function.
• Managing, supporting and developing Area Managers and operational staff.
• Overseeing performance across field teams and third-party service providers.
• Ensuring customer SLAs and service standards are consistently achieved.
• Monitoring productivity, service quality, costs and operational margins.
• Using data and KPIs to identify trends, challenge performance and drive improvement.
• Producing and interpreting performance reports and management information.
• Supporting commercial decision-making through analysis of operational and financial data.
• Managing escalated operational and customer issues.
• Improving systems, processes and working practices.
• Supporting recruitment, training and performance management.
• Ensuring appropriate health, safety, environmental and operational compliance.
• Working closely with Finance, Commercial and senior management teams.

Skills

Leadership

KPI management

Data analysis

Stakeholder mgmt

Problem solving

Job description

Energy Jobline CVL is seeking an experienced Operations Manager for our Redruth, Cornwall office. This full-time, permanent role involves leading day-to-day operations, guiding Area Managers and field teams, and ensuring SLA compliance and profitability.

You will use dashboards and data insights to drive improvements in productivity, service quality and cost control while collaborating with Finance and senior leadership.