Read more

Get Staffed Online Recruitment Limited; Redruth; On-site; GBP 114,000 - 151,000; Full time

Job summary

Cornwall Partnership Foundation NHS Trust seeks an experienced Operations Manager to lead the day-to-day operational function in Redruth, Cornwall. You will manage Area Managers and field teams, oversee third-party providers and ensure SLAs and service standards are met.

You will use KPIs and dashboards to identify trends, support decisions and drive profitability. This full-time, Monday–Friday role focuses on improving productivity, service quality and operational performance while

Qualifications

• Experience leading a senior operational function and teams.
• Strong ability to interpret KPIs, dashboards and management information.
• Proven track record of delivering improvements in productivity, service quality and profitability.

Responsibilities

• Leading the day-to-day operational function.
• Managing, supporting and developing Area Managers and operational staff.
• Overseeing performance across field teams and third-party service providers.
• Ensuring customer SLAs and service standards are consistently achieved.
• Monitoring productivity, service quality, costs and operational margins.
• Using data and KPIs to identify trends and drive improvement.
• Producing and interpreting performance reports and management information.
• Supporting commercial decision-making through analysis of operational and financial data.
• Managing escalated operational and customer issues.
• Improving systems, processes and working practices.
• Supporting recruitment, training and performance management.
• Ensuring health, safety, environmental and operational compliance.

Skills

Operations management

People management

Manager development

KPI/SLA management

Data-driven decisions

Problem solving

Field teams management

Stakeholder confidence

Hands-on leadership

Job description

Full-time | Permanent | Monday to Friday

Are you an experienced Operations Manager who enjoys leading people, solving problems, analysing performance and improving results?

A growing national business operating within the waste and environmental services sector is looking for an experienced Operations Manager to join its team in Redruth, Cornwall.

This is a key leadership role with responsibility for the day-to-day performance of a national operational function, supporting continued growth while maintaining excellent customer service, operational control and commercial performance.

You will lead and support Area Managers and the wider operational team, oversee field-based teams and third-party service providers, manage KPIs and SLAs and help drive improvements in productivity, service quality and profitability.

A significant part of the role will involve using operational and commercial data to support decision-making.

You will be expected to interpret KPIs, dashboards and management information, identify trends and areas of underperformance and use this insight to improve operational performance, resource allocation, service delivery and profitability.

What You'll Be Responsible For

The role will include:

• Leading the day-to-day operational function.
• Managing, supporting and developing Area Managers and operational staff.
• Overseeing performance across field teams and third-party service providers.
• Ensuring customer SLAs and service standards are consistently achieved.
• Monitoring productivity, service quality, costs and operational margins.
• Using data and KPIs to identify trends, challenge performance and drive improvement.
• Producing and interpreting performance reports and management information.
• Supporting commercial decision-making through analysis of operational and financial data.
• Managing escalated operational and customer issues.
• Improving systems, processes and working practices.
• Supporting recruitment, training and performance management.
• Ensuring appropriate health, safety, environmental and operational compliance.
• Working closely with Finance, Commercial and senior management teams.

What They're Looking For

You will ideally have:

• Previous Operations Manager or senior operational management experience.
• Strong people-management and leadership skills.
• Experience managing or developing managers and operational teams.
• Experience managing KPIs, SLAs and operational performance.
• Strong experience using data to monitor performance and support business decisions.The ability to interpret reports, dashboards and commercial information.
• Good problem-solving and decision-making skills.
• Experience managing field teams, subcontractors or service providers.
• Confidence working with customers and senior management.
• A practical, hands-on approach to leadership.

Experience within waste management or environmental services would be advantageous but is not essential.

Applications are also welcomed from candidates with relevant experience in sectors such as logistics, transport, field services, facilities management, construction, property services, distribution or other operationally demanding environments.

What's On Offer:

• A senior operational role within a growing national business.
• Competitive salary, dependent on experience.
• Bonus structure
• Monday-to-Friday working.
• Flexibility around working hours, subject to operational requirements.
• Company laptop and mobile phone.
• Access to company benefits and salary-sacrifice schemes, where applicable.
• Direct exposure to the senior leadership team.
• Genuine career progression and development opportunities.
• The opportunity to influence how a growing national operation develops.

£113,565 - £150,569 per annum plus on call allowances

Cornwall Partnership Foundation NHS Trust