Senior Operations Manager - 24/7 Cold Chain Leader

Lineage Logistics; Heyrod; Sur place; GBP 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

24/7 Employee Assistance Programme (EA

Credit union loans & savings options

Résumé du poste

Lineage Logistics offers an Operations Manager role at our Heywood site, guiding a flagship automated cold storage facility. You will provide senior leadership across day-to-day warehouse operations, drive safety and compliance, and lead continuous improvement with cross-functional teams.

The role requires deputising for the General Manager, managing multiple shifts, budgets, and performance metrics to sustain service and profitability in a high-regulation environment.

Qualifications

• Significant leadership experience within a fast-paced warehousing, logistics, distribution, or supply chain environment.
• Proven experience leading large-scale, multi-shift operations through teams of managers and supervisors, with accountability for operational performance across multiple shift patterns.
• Demonstrable experience operating at Senior Operations Manager, Operations Manager, Deputy General Manager, or equivalent leadership level.
• Strong track record of deputising for senior site leadership and making critical operational decisions in a complex logistics environment.
• Experience managing large teams and developing leadership capability through coaching, performance management, succession planning, and employee engagement initiatives.
• Strong commercial awareness with experience managing budgets, labour costs, productivity targets, and operational expenditure.
• Experience within automated, food, FMCG, temperature-controlled, or highly regulated logistics operations would be advantageous.
• Advanced understanding of Warehouse Management Systems (WMS), operational reporting, labour management systems, and KPI performance analysis.
• Proven ability to identify operational challenges, analyse root causes, and implement sustainable solutions that improve service, efficiency, and profitability.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels from frontline teams to senior leadership.
• Strong knowledge of Health & Safety, food safety, compliance, and quality management systems within a warehouse environment.

Responsabilités

• Provide senior operational leadership across the Heywood site, ensuring the safe, compliant, and efficient delivery of all warehouse activities whilst achieving agreed service, productivity, quality, and financial targets.
• Act as the deputy to the General Manager, assuming full site leadership responsibility in their absence and providing strategic direction across all operational functions.
• Lead and oversee multi-shift warehouse operations, managing multiple operational teams and shift patterns to ensure consistent performance, operational continuity, and customer satisfaction 24/7.
• Champion a world-class safety, food safety, and compliance culture, ensuring full adherence to Health & Safety legislation, food hygiene standards, HACCP requirements, and all associated regulatory obligations.
• Drive operational excellence through the development and execution of site-wide continuous improvement initiatives, delivering measurable improvements in productivity, cost control, efficiency, quality, and service performance.
• Lead, coach, and develop a team of operational managers and supervisors, creating a high-performance culture focused on accountability, engagement, succession planning, and talent development.
• Take ownership of workforce planning, labour forecasting, resource allocation, and operational budgets, ensuring optimum utilisation of people, equipment, and facilities.
• Ensure full compliance with all quality, customer, and accreditation standards, including CMI, STS, EHO, and other relevant industry requirements, maintaining robust governance and audit readiness.
• Provide senior oversight of engineering and maintenance activities, managing contractor relationships, planned preventative maintenance programmes, and site infrastructure requirements to minimise operational disruption.
• Monitor and analyse operational KPIs, financial performance, customer metrics, and compliance indicators, identifying trends and implementing corrective actions to deliver continuous improvement.
• Build and maintain strong relationships with key internal and external stakeholders, including Finance, HR, Commercial, Customer Services, Engineering, and Continuous Improvement teams.
• Support the General Manager in delivering site strategy, business objectives, customer growth plans, and operational transformation initiatives.

Connaissances

Leadership

Multi-shift operations

Deputy to GM

Budget management

Team development

Stakeholder management

Health & Safety

Food safety compliance

Regulatory compliance

Operational analytics

Strategic thinking

Outils

WMS

Description du poste

Lineage Logistics offers an Operations Manager role at our Heywood site, guiding a flagship automated cold storage facility. You will provide senior leadership across day-to-day warehouse operations, drive safety and compliance, and lead continuous improvement with cross-functional teams.

The role requires deputising for the General Manager, managing multiple shifts, budgets, and performance metrics to sustain service and profitability in a high-regulation environment.