Senior Operations Manager

DHL Supply Chain; Wellesbourne; On-site; Confidential; Full time

Benefits offered by this job

33 days annual leave

Pension with 8% employer contribution

4% employee contribution

24/7 GP consultations

Discounts

Loans & mortgage advice

Job summary

DHL Supply Chain in the United Kingdom is seeking a Senior Operations Manager to lead a high-performance luxury automotive logistics operation. You will oversee day-to-day warehouse activities, drive safety, performance and customer satisfaction, and partner with DHL and the client to meet contractual obligations.

The role requires proven leadership of diverse teams, a focus on continuous improvement, and strong communication to align production schedules with parts supply.

Qualifications

• Proven experience in warehouse, logistics or supply chain leadership.
• Experience leading operational teams in fast-paced environments.
• Strong problem-solving and decision-making abilities.
• Excellent communication, written and spoken, with stakeholder engagement.
• Experience in automotive industry or knowledge of automotive supply chains.
• Experience in customer-focused contract logistics.
• Knowledge of lean methodologies and continuous improvement tools.

Responsibilities

• Take operational leadership for a safe and efficient warehouse operation.
• Ensure KPIs and SLAs defined in contracts are met.
• Maintain effective communication with DHL and customer stakeholders.
• Drive continuous improvement across operations to enhance efficiency, quality and service.
• Build and maintain strong customer relationships as a trusted partner.
• Promote a safe, engaged culture and lead safety initiatives with the Health & Safety Partner.

Skills

Warehouse management

Team leadership

KPI management

Continuous improvement

Safety leadership

Customer relationships

Lean methodologies

Job description

Ever wondered what it takes to keep a luxury vehicle moving from vision to reality? Behind every beautifully crafted car is a seamless supply chain operation ensuring the right part is available at exactly the right time. At DHL Supply Chain, we're looking for an exceptional Senior Operations Manager to lead a high-performing logistics operation supporting a prestigious luxury automotive customer. If you're passionate about operational excellence, leading people, solving complex challenges and delivering world-class service, this is your opportunity to play a key role in an industry where precision is everything.

As Senior Operations Manager, you will take operational leadership and day-to-day responsibility for managing a safe, efficient and customer-focused warehouse operation. You'll be responsible for ensuring operational standards are consistently achieved while delivering against customer requirements, contractual obligations and business objectives. Working closely with both DHL and customer stakeholders, you will champion operational excellence, drive continuous improvement and lead a culture where safety, engagement and performance are at the forefront of everything we do.

A TYPICAL DAY MAY INVOLVE

• Take operational leadership and day-to-day responsibility for managing a safe and efficient operation, ensuring operational standards and customer requirements are consistently achieved.
• Lead and maintain an effective Health & Safety culture in partnership with the Health & Safety Business Partner, promoting behavioural safety tools and proactive engagement across all operational teams.
• Ensure site operations meet all KPI and SLA targets as defined within contractual agreements and Change Control Notes.
• Establish and maintain strong communication channels with Management teams to ensure effective parts supply, supporting production schedules and maintaining efficient warehouse flow.
• Ensure operational data relating to the site is accurately captured by department heads, validated and updated in a timely manner to support real-time decision making and customer reporting.
• Lead continuous improvement initiatives across all operational areas to enhance efficiency, quality, productivity and service performance.
• Build and maintain strong customer relationships, acting as a trusted operational partner.

THIS ROLE WOULD SUIT PEOPLE WHO

• Proven experience within a warehouse, logistics or supply chain environment.
• Experience leading and managing operational teams within a fast-paced setting.
• Strong problem-solving and decision-making capabilities.
• Excellent communication skills, including verbal, written and presentation skills.
• Experience building and maintaining strong customer relationships.
• Demonstrated ability to manage operational performance against KPIs and service levels.
• A proactive and continuous improvement mindset.
• Automotive industry experience or knowledge.
• Experience working within a customer-focused contract logistics environment.
• Knowledge of lean methodologies and continuous improvement tools.

WHY JOIN US?

• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 17th August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.