Senior Operations Manager

CBW Staffing Solutions Ltd; City Of London; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

28 days holiday

Healthcare

Pension

Performance-related bonus

Job summary

CBW Staffing Solutions Ltd seeks a Senior Operations Manager for a government contract in Central London. You will head the contract, ensure high standards of operation, and drive service delivery across a large engineering team.

You will manage budgets, P&L, KPI/SLA performance, and on-site H&S while developing staff and sustaining strong client relationships. A performance bonus and a comprehensive package are included.

Qualifications

• Proven senior management experience in FM or facilities services.
• DV clearance (or eligibility) required.
• Strong grasp of budgets and P&L management.
• Technical engineering understanding and large team leadership.
• Experience delivering services in high-profile buildings.
• Excellent verbal and written communication with all levels.

Responsibilities

• Oversee contractual, financial budgets, P&L and technical issues.
• Monitor KPI and SLA performance and drive improvements.
• Manage H&S and environmental performance on site.
• Recruit and develop site staff and conduct annual appraisals.
• Maintain daily client relationships and provide regular reports.
• Identify and pursue opportunities to grow contract revenue.

Skills

Senior management

DV clearance

Budget & P&L

H&S

Engineering leadership

Client relationships

Project delivery

Job description

Senior Operations Manager – Government Contract – Central London - up to 90k plus package

Would you like to work for one of the leading hard services providers in the UK?

Have you got a proven track record within the commercial building services industry, ideally managing prestigious contracts, at a senior level?

If so please read on...

An excellent opportunity has arisen to join one of the leading companies in the facilities maintenance industry.

They currently maintain a number of high end maintenance contracts across the UK London and the Home Counties and are looking for an experienced Senior Operations Manager to head up one of their biggest and long standing contracts.

The main purpose of the job will be to ensure that contractual and technical operations are maintained to a very high standard and also contractual obligations are met.

This is a key appointment within the organisation and it will be responsible for driving the contract forward and maintaining an already excellent working relationship.

The main duties will include:

• Manage all contractual, financial budgets, P&L and technical issues.
• Manage agreed KPI and SLA’s.
• Responsible for managing the company’s H&S and environmental performance on site.
• Recruitment of any new staff required on sites.
• Responsible for the technical development of all staff, which will include annual appraisals.
• Management of client relationships on a daily basis.
• Management of all reports.
• Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue.

Applicants for this role must be able to demonstrate the following:

• Proven experience at senior management level within an FM environment.
• Must be able to gain DV clearance.
• Proven background in understanding of budgets and P&L.
• Strong technical engineering understanding.
• Previous experience of managing large engineering teams.
• Experience of service delivery in high profile buildings.
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Ability to deliver projects on time and on budget.

The package for this role includes:

• Salary up to 90k.
• Performance related bonus
• 28 days holiday.
• Healthcare
• Pension