Senior Manager Technical Services

Boden Group; Greater London; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

10% bonus

Employee benefits package

Professional development opportunities

Travel across central London sites

Job summary

Boden Group is seeking a Senior Technical Services Manager to lead Hard FM and technical service delivery across a London portfolio for a high-profile client.

You will manage a small technical team, including two Technical Services Managers, oversee site engineering resources, and act as a trusted senior point of contact for the client and stakeholders. A proactive, solutions-focused approach is essential to drive service performance and commercial results.

Qualifications

• Degree or HND in engineering or technical discipline
• Experience leading Hard FM/Technical Services teams
• Strong budget management and cost-control experience
• Excellent stakeholder management and communication skills
• Health & safety qualifications like IOSH/NEBOSH are a plus

Responsibilities

• Lead, manage and develop Technical Services and Administration teams
• Ensure delivery of all Hard FM services to SLA/KPI standards
• Oversee PPMs, reactive works and small projects
• Manage contractors and subcontractor performance/compliance
• Ensure statutory and health & safety compliance obligations are met
• Support financial performance through budgeting and cost control
• Build client relationships and manage escalations
• Drive innovation and operational efficiencies
• Support lifecycle planning and business continuity initiatives
• Produce clear reporting for stakeholders

Skills

Leadership

Stakeholder management

Communication

Budgeting

Cost control

Innovation

Education

Degree or HND in engineering/technical discipline

Electrical NVQ

AM2

IOSH/NEBOSH

Tools

BMS

Job description

We are currently hiring for a Senior Technical Services Manager to lead Hard FM and technical service delivery across a prestigious London portfolio for a high-profile client.

This is a senior, highly visible cluster-lead position. You will lead a small technical team, including two Technical Services Managers and site engineering resource, while acting as a confident and credible senior point of contact for the client and key stakeholders. The successful candidate will need to build trust quickly, communicate clearly at all levels and bring a proactive, solutions-focused approach to service delivery.

The role also has a strong commercial focus. You will support budget management, cost control and overall contract performance, while identifying opportunities to improve services, drive efficiencies and introduce innovation across the portfolio.

Key responsibilities:

• Lead, manage and develop the Technical Services and Administration teams
• Ensure delivery of all Hard FM services to agreed SLA and KPI standards
• Manage planned preventative maintenance (PPM), reactive works and small projects
• Oversee contractor and subcontractor performance and compliance
• Ensure all statutory and health and safety compliance obligations are met
• Manage permits to work, RAMS and safe systems of work
• Support financial performance through cost control and budgeting
• Build strong client relationships and manage escalations effectively
• Drive innovation, process improvement and operational efficiencies
• Support lifecycle planning, engineering resilience and business continuity initiatives
• Produce clear operational and compliance reporting for stakeholders
• Degree, HND or equivalent qualification in an engineering or technical discipline (a technical component is required)
• Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
• Leadership experience within Hard FM or Technical Services environments
• Experience managing teams across multi-site operations
• Strong understanding of statutory compliance and risk management
• Excellent stakeholder management and communication skills
• Commercial and financial awareness
• Experience managing contractors and supply chain partners
• IOSH, NEBOSH or equivalent health and safety qualification
• Electrical NVQ
• AM2

Package:

• Salary: Up to £80,000 DOE
• Hours: Monday to Friday, 08:30 to 17:00
• Location: London W1, with travel across other central London sites approximately 2 days per week
• 10% bonus
• Employee benefits package
• Opportunities for professional development