Senior Operations Manager

GXO Logistics; Bristol; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

Life assurance

Employee assistance programme

MyBenefits discounts

Job summary

GXO Logistics in Avonmouth (Bristol) is seeking a Senior Operations Manager to lead the outbound operation for a high-profile Amazon contract. This role oversees a 24/7 fulfilment centre processing 30,000–40,000 orders per day (80,000 during peak), driving operational excellence and superior customer outcomes.

You will build and coach a large leadership team, ensuring safety, KPI delivery and continuous improvement. Monday–Friday 08:00–17:00 with flexibility required.

Qualifications

• Seasoned leader with a track record in large, fast-paced logistics environments.
• Proven ability to drive performance and customer outcomes.
• Experience managing 24/7 outbound operations for major clients.

Responsibilities

• Lead outbound operations across a 24/7 fulfilment centre to process, dispatch, and meet SLAs.
• Act as primary operations contact for Amazon, with regular performance reviews.
• Coach a large leadership team to foster accountability and high performance.
• Drive KPI performance and continuous improvement focused on cost, quality and service.
• Collaborate with Transport, HR, Safety and customer teams to overcome challenges.
• Ensure compliance, safety, and process discipline across the operation.

Skills

Senior leadership

Operations management

High-volume logistics

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Data-driven decision making

Job description

Have you successfully led large-scale teams through challenging, fast-paced operational environments? Are you a resilient leader who thrives on solving problems driving performance and improving customer outcomes? Do you have the discipline and operational expertise to lead a high-volume 24/7 warehouse operation for one of GXO's high-profile customers?

Join GXO as a Senior Operations Manager, to lead the outbound operation at our Avonmouth site, supporting a high-profile Amazon contract. This is a fantastic opportunity to join a growing operation that has made significant progress over the last 12 months and still has an exciting journey ahead. You'll lead a high-volume environment processing 30,000-40,000 orders per day (80,000 during peak), driving operational excellence, leading large teams and ensuring process compliance remains at the heart of everything you do. We're looking for a hands‑on, resilient leader who can navigate operational challenges, maintain momentum in a fast‑paced environment and continuously improve performance, service and customer experience.

This is a full time, permanent position working Monday - Friday, 08:00 - 17:00 (flexibility will be required) for Amazon based in Avonmouth.

Pay, benefits and more

We’re looking to offer a salary up to £65,000 per annum, depending on experience, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day

• Lead all outbound operations across a 24/7 fulfilment centre, ensuring orders are processed and dispatched safely, accurately and on time
• Serve as a primary operational contact for Amazon, including daily and weekly performance reviews, building strong stakeholder relationships, managing escalations, and providing clear, data‑led updates
• Build, coach and develop a large operational leadership team, creating a culture of accountability, engagement and high performance
• Drive operational performance through robust process adherence, KPI management and a relentless focus on customer experience
• Identify and deliver continuous improvement initiatives that enhance productivity, quality, service and cost performance
• Partner with key stakeholders across Transport, HR, Safety and customer teams to overcome challenges and deliver operational excellence

What you need to succeed at GXO

• Proven senior leadership experience within a high-volume logistics, ecommerce, warehousing, operation
• A resilient leadership style with the ability to perform under pressure and deliver results in a demanding, fast‑paced environment
• Strong operational and analytical skills, with a track record of driving process compliance, performance improvement and customer service excellence
• Experience leading large teams within a 24/7 operational setting

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO’s candidate privacy statement here.