General Manager

DHL; Birmingham; On-site; Confidential; Full time

Benefits offered by this job

Company car or car allowance

26 Days Annual Leave plus bank/public

Pension scheme with employer/employee

Confidential GP 24/7

Discounts and financial services

Job summary

DHL Supply Chain is seeking a General Manager to lead a busy operation spanning warehouse and transport in the UK. You will shape a high-performing culture where people feel valued and leaders are visible, while aligning teams to support the wider operation.

You will set direction, improve performance, support customers and identify opportunities for sustainable growth, balancing people, service and commercial priorities in a fast-paced environment.

Qualifications

• Experience leading through multiple management layers within a large, complex and fast-paced logistics operation.
• Strong operational knowledge across warehouse and transport, including integrated logistics.
• People-focused leadership style with a clear focus on service, performance and results.
• Comfortable setting direction, driving change and delegating with trust and accountability.

Responsibilities

• Providing visible, engaging leadership across warehouse and transport operations, spending time with colleagues and maintaining a strong understanding of the teams you lead.
• Coaching and developing your leadership team, building capability and succession plans.
• Reviewing operational performance, service levels and KPIs, driving improvements with your managers.
• Championing a safety-first culture and ensuring risks and incidents are understood and managed.
• Balancing resource, productivity and operational requirements to deliver for customers.
• Using commercial awareness to review financial performance, manage costs and identify efficiency opportunities.
• Bringing teams together around clear priorities and a culture of continuous improvement.

Skills

Leadership

People management

Operational excellence

Commercial acumen

Job description

General Manager At DHL Supply Chain

We are looking for an inspiring General Manager to lead a busy, fast-moving operation across both warehouse and transport. This is an opportunity to shape a positive, high-performing culture where people feel valued, leaders are visible and teams understand how their contribution supports the success of the wider operation. You will get to know your people, develop your leadership team and create an environment built on trust, accountability, safety and continuous improvement.

Alongside your passion for people, you will bring the operational capability and commercial understanding needed to deliver a safe, efficient and sustainable operation. From setting direction and improving performance to supporting customers and identifying new opportunities, you will balance people, service and commercial priorities while helping the operation move forward. This is a highly influential role for someone who enjoys being close to the operation, solving challenges and bringing teams together around a clear purpose.

A typical day may involve:

• Providing visible, engaging leadership across warehouse and transport operations, spending time with colleagues and maintaining a strong understanding of the teams you lead.
• Coaching and developing your leadership team, building capability, strengthening succession plans and creating opportunities for people to progress.
• Reviewing operational performance, service levels and key performance indicators, then working with your managers to address challenges and deliver improvements.
• Championing a safety-first culture and ensuring that risks, incidents and improvement actions are understood and managed effectively.
• Balancing resource, productivity and operational requirements to ensure the warehouse and transport operation delivers consistently for its customers.
• Using you're commercial awareness to review financial performance, manage costs and identify opportunities to improve efficiency and support sustainable growth.
• Bringing teams together around clear priorities, recognizing great performance and creating a culture of continuous improvement, respect and shared accountability.

This role would suit people who:

• Are passionate, people-focused leaders who take the time to understand their colleagues, build relationships and create an inclusive working environment.
• Have experience leading through multiple management layers within a large, complex and fast-paced logistics operation.
• Bring strong operational knowledge across warehouse and transport, including closed-loop or similarly integrated logistics operations.
• Can combine a people-first leadership style with sound commercial judgement and a clear focus on service, performance and results.
• Are comfortable setting direction, leading change and giving their managers the trust, coaching and accountability needed to succeed.
• Communicate confidently with colleagues, customers and senior stakeholders, building support and bringing different teams together.
• Want to be a positive ambassador for DHL Supply Chain, demonstrating integrity, respect and a genuine commitment to colleagues, customers and the wider business.

Why join us?

• Company car or car allowance
• 26 Days Annual Leave plus bank holidays
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we’re all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.