Operations Manager, Supported Living

Independence Support ISL; Leeds; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Health and wellbeing programme

On-site parking

Employee referral programme

Company events

Job summary

Independence Support (ISL) seeks an Operations Manager to lead our supported living services. You will guide registered managers, drive compliance with CQC standards and coordinate service delivery across multiple sites in the UK, enhancing outcomes for people we support.

You will lead on workforce planning, risk management, and continuous improvement while developing partnerships with health and social care professionals and commissioners, ensuring a safe, effective and person-centred service.

Qualifications

• Experience managing supported living services or long-term care provision.
• Ability to lead managers, navigate complex situations and maintain high standards across multiple services.
• Knowledge of safeguarding policies and health and social care legislation.

Responsibilities

• Provide leadership to Registered Managers and Service Managers to deliver safe, effective and person-centred supported living services.
• Ensure quality and regulatory compliance with CQC requirements and safeguarding procedures.
• Oversee risk management, complaints, incidents and safeguarding concerns.
• Plan workforce requirements and deploy staffing to meet people's needs.
• Lead performance reviews, appraisals and HR processes.
• Identify opportunities to improve service quality and operational efficiency.
• Support strategic development, tender opportunities and service expansion.
• Build partnerships with health, social care professionals and commissioners.
• Produce operational reports to support decision-making by senior leadership.
• Deputise for the Director of Operations when required and support ISL's objectives.
• Participate in on-call duties and travel across ISL's areas when needed.

Skills

Leadership

Health & social care knowledge

Regulatory compliance

Communication skills

People management

Strategic thinking

IT literacy

Problem solving

Job description

Salary: £65,000 per annum, inclusive of car allowance

Location: Covering our services in Leeds, York, Stoke and Burton on Trent

Job type: Full-time

About the role

Are you an experienced health and social care leader looking for your next challenge?

At Independence Support (ISL), we're looking for an Operations Manager to lead and support our operational teams, drive continuous improvement and help us deliver high-quality services that make a genuine difference to people's lives.

We provide supported living services for people with complex mental health needs and learning disabilities, helping individuals build confidence, develop independence and live fulfilling lives in their own homes. Our services include self-contained apartments supported by innovative assistive technology tailored to individual needs.

With our head office in Cheshire and services across the North West, Yorkshire and other areas of the UK, this is an opportunity to play a key role in the effective delivery and continued development of our services.

Your role and responsibilities

As Operations Manager, you will provide leadership, guidance and operational oversight to our Registered Managers and Service Managers, ensuring our services are safe, effective, compliant and focused on achieving positive outcomes for the people we support.

Your responsibilities will include:

• Operational leadership: Supporting and developing managers to deliver safe, effective and person-centred supported living services.
• Quality and compliance: Working with the Care Quality Commission (CQC) and ensuring regulatory requirements, safeguarding procedures and quality assurance processes are embedded in everyday practice.
• Risk management: Overseeing the effective management of clinical risks, complaints, incidents, safeguarding concerns and unexpected events.
• Workforce planning: Ensuring staffing levels and resources are deployed effectively to meet people's needs while maintaining safe and sustainable services.
• People management: Leading managers through performance reviews, appraisals, quarterly monitoring and the effective application of HR policies and procedures.
• Continuous improvement: Identifying opportunities to improve service quality, operational efficiency and the experience of the people we support.
• Strategic development: Contributing to organisational growth, business sustainability, tender opportunities and wider service development.
• Partnership working: Building strong relationships with health and social care professionals, commissioners and external organisations.
• Reporting and performance: Producing operational reports and performance information to support decision-making by the Director of Operations and Board.
• Senior leadership support: Deputising for the Director of Operations when required and contributing to the achievement of ISL's strategic objectives.

You will also participate in on-call duties as required and work flexibly across a seven-day rota to meet the needs of our services. Regular travel across ISL's areas of operation throughout the UK will be required, with business travel expenses reimbursed in line with company policy.

About you

We're looking for a confident, adaptable and forward-thinking leader who combines strong operational management skills with a genuine commitment to improving people's lives.

You will bring experience of managing supported living services or long-term care provision, alongside the ability to lead managers, navigate complex situations and maintain high standards across multiple services.

We're looking for someone with:

• Proven experience managing supported living services or long-term care provision.
• Strong leadership and people management experience within health and social care.
• Experience of working with the Care Quality Commission (CQC) and a sound understanding of regulatory compliance and service quality.
• Knowledge of safeguarding policies, procedures and relevant health and social care legislation.
• Experience of workforce planning, performance management, appraisals and absence management.
• Excellent planning and organisational skills, with the ability to manage competing priorities effectively.
• Strong communication, influencing and negotiation skills.
• Good IT skills and experience of maintaining accurate records and reports.
• A commitment to person-centred support, equality, diversity and inclusion.
• A flexible, solutions-focused approach and a willingness to develop knowledge of housing management within the sector.

Relevant experience in care or social work, particularly with people with complex mental health needs and learning disabilities, is essential to understanding the needs of our services.

Above all, you'll share our commitment to supporting people to live as independently and confidently as possible.

At Independence Support, our values guide everything we do. We're looking for people who share our commitment to making a positive difference and helping individuals achieve the outcomes that matter to them.

Our values are:

• Positive: We support and encourage everyone to be the best they can be.
• Responsive: We listen carefully and act swiftly to meet needs.
• Courageous: We face challenges head-on and never shy away from difficult situations.
• Inclusive: We embrace diversity and value the unique contributions of every individual.

In return, we offer a competitive salary package and an employee incentive scheme that recognises excellence and the positive impact our colleagues make.

Our benefits include:

• Company events.
• Health and wellbeing programme.
• On-site parking.
• Employee referral programme.

Additional requirements

• Full-time position, with flexibility to meet the needs of the service.
• Regular travel across the UK, with expenses reimbursed in line with company policy.
• An essential DBS check as part of the recruitment process.
• Successful completion of a four-month probationary period.
• Applicants must have the right to work in the UK without requiring employer sponsorship.

This position is exempt under the Rehabilitation of Offenders Act 1974 due to the nature of the role.

Ready to make a difference?

If you're an experienced health and social care professional with the leadership skills, operational knowledge and passion to help people live more independently, we'd love to hear from you.