Senior Operations Coordinator

Sompo International; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Sompo International is seeking a Senior Operations Coordinator to enhance operational resilience within the Insurance Operations team. This role involves transaction processing, compliance oversight, and supporting business requirements. Ideal candidates will have insurance experience and strong interpersonal skills.

Qualifications

• Experience in Administration, Underwriting Assistance, or Operations preferred.
• Ability to prioritize and organize demanding workloads.
• Exceptional interpersonal and communication skills.

Responsibilities

• Support various business lines within the Underwriting team.
• Oversee and coordinate key Underwriting Controls.
• Assist with onboarding and training of Underwriting staff.

Skills

Insurance experience

Interpersonal skills

Communication skills

Ability to prioritize

Teamwork

Tools

MS Office Suite

Job description

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe, and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution, and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative, and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, across our global locations. Our compensation and benefits programs are market-driven and competitive, with excellent family-friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Senior Operations Coordinator to join our Insurance Operations team.

This role will sit within our London and UK Regions COO function. The Service Delivery team plays a vital role in supporting various business lines within our Underwriting team based in London, UK, while undertaking transformation activities to broaden and better control the services provided. This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, while laying the foundations for a career in Insurance.

Location: This position will be based in our London office. We promote collaboration and offer a work environment where our employees thrive and develop long-lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Transaction Processing:
• Policy Administration and Workflow SME
• Month-end close reconciliation and reporting
• Quarter End reporting – including ‘electronic placement Stats’, ‘PBQA’, and others as required
• Support of Facultative Reinsurance processing & reconciliation
• Support of Terrorism Pool data capture and reporting
• Support process documentation and training
• Support of day-to-day XIS outsource services for Policy Administration Services (PAS), across all writing companies
• Support of the process that the Underwriting Assistants (UAs) engage in (month-end close; data quality management; process efficiency), including review of the monthly processing stats (e.g., Contract Certainty report, File Review Audit report, Data Validation report)

• Compliance: working with the Controls & Risk team, oversee and coordinate key Underwriting (SOx) Controls, including month-end reconciliations. Also involved will be:
• Incorporation of evolving regulatory requirements into ‘business as usual’ processes and reports
• Support for specific report generation, including but not limited to: Quarterly Solvency II ‘Bound but not Incepted’ & ‘Ceded Fac RI’

• On-boarding: support the addition of new Business Units, Lines of Business, Products, or new joiners, including process harmonization, system integration, team organization, and training, as directed by the VP, Insurance Operations

Underwriting Services:

• Support for Business Requirements provision to IT Business Analysts (Systems & Reporting)
• Provision of remote or on-site training for core UW Tools (Guidewire Policy Centre; ImageRight; Reports) for Business Units across London & Europe

• Producing & editing Training Documentation, including Quick Reference Guides for Policy Administration Systems, addendums for ImageRight, and other training materials

• User Acceptance Testing for new technologies (e.g., GWPC deployments)
• Tracking technology maintenance requests and statuses
• Completing Policy Conversions for London and Bermuda Business Units onto Guidewire Policy Administration System
• Project administration & support, including updating tracking spreadsheets and roadmaps
• Assisting with special projects and executing other responsibilities as a Technical Assistant under the Team Leader’s direction.

Data Analytics:

• Support for Data Quality standards

Continuous Improvement:

Develop root cause analysis for complex processing issues, support mitigation and solutions, and identify opportunities for efficiency improvements, including functional testing and participation in change activities as a Subject Matter Expert.

Training:

• Assist with onboarding and training of Underwriting staff

What you’ll bring:

• Insurance experience (Administration, Underwriting Assistance, or Operations) preferred.
• Ability to prioritize and organize demanding workloads
• Exceptional interpersonal and communication skills
• Proficiency in MS Office Suite
• Initiative, teamwork, ability to work under pressure, and meet deadlines in a fast-paced environment

Our values:

We foster an inclusive, diverse environment, rejecting all forms of racism, bigotry, prejudice, and injustice. We are committed to creating an organizational culture where everyone belongs.

About Us

We are Sompo, a global provider of property, casualty, and specialty insurance and reinsurance, with over 130 years of experience. Our 9,000+ employees worldwide are dedicated to providing clear, expert solutions tailored to your needs. Learn more at www.sompo-intl.com.