Senior Operations Associate

ZOE Limited; United Kingdom; On-site; GBP 42,000 - 68,000; Full time

Job summary

ZOE Limited is expanding fast beyond direct-to-consumer origins, launching in new international markets and retail channels. The Ops Associate will turn high-level expansion plans into executable launch checklists, owning the operational follow-through to keep products moving, inventory accurate, and launches on schedule.

You will support market launches with inbound logistics, routing guides, and compliance tasks, leveraging ERP and 3PL portals to ensure accurate data and timely deliveries.

Qualifications

• 2–4 years of hands-on ops experience in supply chain, logistics, or inventory.
• Solid understanding of international shipping, Incoterms, and retail logistics.
• Experience with ERPs, inventory tools, and 3PL web portals.
• Ability to turn cross-functional chaos into actionable checklists.

Responsibilities

• Own inbound logistics planning for market launches; manage lead times and schedules.
• Translate partner requirements into clear 3PL/freight instructions and verify inbound compliance.
• Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.
• Coordinate cross-border shipments, bookings, customs docs, and delivery appointments.
• Track milestones, in-transit inventory, risks, and landed costs; escalate issues with solutions.

Skills

Supply chain

Logistics

Inventory management

Cross-border shipping

ERP systems

3PL portals

Attention to detail

Tools

ERP systems

3PL portals

Job description

Ready to help take ZOE global?

We're expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn't just about big ideas; it takes flawless operational execution.

If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of ZOE's global growth.

Why This Role?

Over the next 6-12 months, ZOE is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies.

As our Ops Associate, you won't just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it.

What You Will Do

Market & Retail Launch Execution

• Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs
• Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them
• Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.

Logistics & Cross-Border Freight

• Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments.
• Track shipment milestones, in-transit inventory, service risks, and landed cost drivers.
• Escalate freight delays, customs blockers, or partner issues with proactive recommendations.

Inventory & Procurement Support

• Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking.
• Own 3PL portal accuracy, running stock investigations and month-end count reconciliations.
• Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.

Compliance & Process Playbooks

• Track operational inputs for EPR (packaging), product registrations, and local compliance requirements.
• Turn post-launch learnings into repeatable templates and playbooks for future market expansions.

What You Need to Have

• Operations Experience: 2-4 years of hands-on experience in supply chain, logistics, or inventory management (preferably within FMCG, CPG, or fast-growing retail brands).
• Cross-Border & Retail Mechanics: Solid understanding of international shipping, customs docs, Incoterms, and physical retail logistics (routing guides, ASNs, delivery windows).
• Systems Proficiency: Experience working with ERPs, inventory management tools, and 3PL web portals.
• Meticulous Execution: Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists.

The Nice to Haves

• Experience working with food, beverage, or health & wellness products subject to regulatory oversight.
• Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes.
• Track record of building playbooks or SOPs from scratch during a period of rapid company scaling.

Our Hiring Journey

We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from Hello to Welcome to the team as efficiently as possible:

1. Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision.
2. Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations.
3. The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style.
4. Offer & Welcome: Finalising the details and getting you ready to hit the ground running!

Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role.

We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference.

ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.