Associate Operations Manager

Zoomo Pty; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Equity options

Learning allowance

Mental wellbeing support

Team outings

Product trial ride

Job summary

Zoomo is hiring an Associate Operations Manager to lead UK spare parts management and process excellence for our e-bike platform. You will report to the Country Lead / Head of Operations and join the UK leadership team.

The role focuses on fleet forecasting, supplier management, and improving operational efficiency while ensuring battery safety and system accuracy. You will collaborate on growth projects with the UK Head of Operations.

Qualifications

• Bachelor's degree or equivalent in business, economics or engineering.
• 2+ years in operations, inventory management or warehousing.
• Experience handling imperfect data in fast-paced settings.
• Strong prioritisation, implementation and problem-solving skills.
• Excellent analytical ability using spreadsheets; familiarity with BigQuery and AI tools.
• Experience building tools and processes to improve operational efficiency.
• Ambitious, efficient and able to handle tight deadlines and competing priorities.
• Good verbal and written communication skills.
• People management experience preferred.
• Experience with health and safety processes preferred.

Responsibilities

• UK-wide spare parts management and distribution for e-bike, e-moped and e-cargo bikes for Zoomo's UK business.
• Be the point of contact for central Supply Chain and Hardware teams on fleet forecasting, spare parts planning and supplier management.
• Manage Zoomo's in-house parts rework team and overall output of rework parts (batteries, IoTs, controllers, displays, motors).
• Own key operational excellence processes for the UK, including battery safety and system accuracy.
• Collaborate with the UK Head of Operations on growth or profitability projects.

Skills

Operations management

Inventory management

Data analysis

Project management

Communication

Problem solving

Health and safety experience

People management

Education

Bachelor's Degree in business / economics / engineering

Tools

BigQuery

AI tools

Spreadsheets

Job description

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world's most convenient, affordable, and safe e-bike platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software, and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Glovo, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We're hiring the person responsible for managing key ingredients in Zoomo's operations: spare parts and process excellence. You are directly reporting into the Country Lead / Head of Operations and will become a key part of the UK leadership team.

As an Associate Operations Manager, your responsibilities include:

• UK-wide spare parts management and distribution for e-bike, e-moped and e-cargo bikes for Zoomo's UK business
• Being the POC for central Supply Chain and Hardware teams on fleet forecasting, spare parts planning and supplier management
• Management of Zoomo's in-house parts rework team and overall responsibility for rework parts output (e.g. batteries, IoTs, controllers, displays, motors)
• Ownership of key operational excellence processes for the UK, incl. but not limited to relating to battery safety and system accuracy
• Working closely with the UK Head of Operations on delivering key growth or profitability projects

• Bachelor's Degree (preferably in the wider field of business, economics or engineering) or equivalent work experience
• 2+ years experience working in an operations, inventory management or warehousing context
• Experience working with imperfect data in a fast-paced environment
• Pragmatic prioritisation, implementation and problem-solving skills
• Strong analytical skills using spreadsheets, preferably also experienced with Bigquery and AI tools
• Experience managing projects, and building tools and processes to improve operational efficiency
• Ambitious, efficient and stable under tight deadlines and competing priorities
• Good verbal and written communication skills
• People management experience (preferred)
• Experience managing health and safety processes in an operational business (preferred)

We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including

• Working with a switched on team that strives to make the streets greener and serve the rider,
• Base salary of £40,000-£45,000 (depending on experience),
• Benefit from the company's success through equity options, giving you ownership in and financial upside to the company's long term success
• Global and country-specific benefits packages,
• Monthly team outings and events,
• The chance to get to know our product by using one of our e-bikes,
• An annual learning and development allowance, and mental wellbeing support.

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.