Senior Operations Assistant

University of Glasgow; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

University of Glasgow seeks a Senior Operations Assistant for its Garscube facilities. The role is customer-facing, working within a team to respond to member needs, maintain facilities and equipment, and ensure health, safety and presentation standards.

You would help maintain a safe and welcoming environment, with responsibilities around pool operations, equipment, and user safety. On-site shifts at Glasgow location with permanent, part-time hours.

Qualifications

• Essential: SCQF Level 4 English & Maths or equivalent and relevant experience.
• A2: Up-to-date Pool Lifeguard Qualification (NPLQ) or First Aid at Work; the other within 3 months if only one is held.
• A3: Knowledge of correct manual handling technique.
• A4: Experience managing leisure operations in a similar environment.
• A5: Health and Safety knowledge including COSHH.
• A6: IT skills including MS Office, email, internet.

Responsibilities

• Respond to member needs in a customer-facing role and maintain facilities.
• Maintain health, safety and presentation standards.
• Create a safe, welcoming environment for all users.

Skills

Communication

Customer service

Teamwork

Time management

Independent work

Swimming & lifeguard

Emergency response

Equipment operation

Initiative

Education

SCQF Level 4 English & Maths

Pool Lifeguard (NPLQ) or First Aid at Work

Aspiring Team Leader Course (ILM)

ILM qualification

Tools

MS Office

Job description

Senior Operations Assistant

Company: University of Glasgow

Hours: Part-time

Location: Glasgow, G12 8QQ

Working pattern: On-site

Job type: Permanent

Posting date: 2 Nov 2026

Closing date: 16 Nov 2026

An exciting opportunity has arisen for a Senior Operations Assistant to work within the University of Glasgow at our Garscube facilities.

In this customer-facing role you will work within a team responding to member’s needs maintaining the excellent UofG facilities and equipment, maintaining health, safety and presentation standards, and ensuring a safe and welcoming environment.

Essential requirements

• Knowledge/QualificationsEssential: A1 Scottish Credit & Qualification Framework level 4 in English and Mathematics or equivalent, and some experience of working in a similar role. Or ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
• A2 Requirement to hold either an up-to-date Pool Lifeguard Qualification (NPLQ) or First Aid at Work. If only one qualification is held, there is a requirement to attain the other qualification within three months of commencing employment.
• A3 Knowledge of correct manual handling technique.
• A4 Experience of managing leisure operations in a similar environment.
• A5 Health and Safety knowledge including COSHH guidelines.
• A6 IT skills including MS Office, email, and the internet.

Desirable

• B1 Attained the University of Glasgow - Aspiring Team Leader Course and ILM qualification.
• B2 Knowledge of basic artificial playing surface maintenance.

Skills Essential

• C1 Strong, confident, and adaptive communicator with good interpersonal skills, adjusting style to suit different people or situations; ability to start conversations as well as respond positively to enquires and communicates effectively with team members.
• C2 Ability to work under pressure and deal with customer queries effectively in a timely and proactive manner.
• C3 Work effectively as part of a team, actively contributing to team morale.
• C4 Good time management skills.
• C5 Ability to work independently and under minimum supervision.
• C6 Strong swimming and lifeguarding skills, including spinal board management.
• C7 Ability to react calmly, quickly, and effectively in emergency situations.
• C8 Skilled in operating specialist equipment such as Technogym products, consoles, and programmes.
• C9 Ability to take initiative and innovate within the agreed dimensions and duties of the role.

Desirable

• D1 Ability to use defibrillator.
• D2 Ability to operate and manoeuvre mechanical grounds maintenance equipment.

Experience Essential

• E1 Relevant sport/leisure facility experience (or equivalent) with qualifications above.
• E2 Proven ability to successfully contribute to a multi-functional team, delivering against agreed targets.
• E3 Experience of dealing with demanding customers, enquiries, and feedback.
• E4 Experience of ensuring regulatory and operational protocols are followed.

Desirable

• F1 Previous experience of working in a busy customer-facing environment.
• F2 Experience of working in wet side dry side leisure facility operations.
• F3 Experience of working in outdoor leisure facility operations.
• F4 Previous experience of working with a LMS or equivalent.
• F5 Experience of supervising other staff.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.