Leisure Attendant

University of Glasgow; Glasgow; Hybrid; GBP 22,000 - 27,000; Part time

Job summary

University of Glasgow in Glasgow is seeking a part-time role to keep UofG Sport facilities welcoming and safe. You will engage customers, provide information on services, and supervise pool/lifeguard areas, ensuring high standards of safety, cleanliness and operation.

You will support building operations, assist with emergencies, and contribute to vending and stock management with the Duty Managers. The role requires a blend of customer service, basic first aid awareness and manual handling

Qualifications

• Essential: A1 SCQF Level 3 English & Maths or equivalent.
• Essential: NPLQ and/or First Aid at Work; if one is held, the other must be obtained within 6 months.
• Essential: Manual handling experience.
• Desirable: REPs Level 2.
• Desirable: Basic MS Office/Internet familiarity.
• Desirable: Full clean driver's license.

Responsibilities

• Proactively engage with customers to provide an outstanding experience.
• Provide information on UofG Sport services in a positive, professional manner.
• Supervise pool lifeguard and steam room/sauna areas for safety.
• Maintain cleanliness and conduct basic maintenance tasks.
• Respond to emergencies, provide first aid and document actions.
• Support Duty Managers with vending operations and stock stocking.
• Ensure health & safety and ISO compliance in all activities.
• Coordinate with emergency services and Duty Managers in incidents.
• Assist with facility closing procedures to ensure security.

Skills

Strong communication

Customer service under pressure

Teamwork

Time management

Independent work

Swimming ability

Emergency response

Education

SCQF Level 3 English & Maths

NPLQ or First Aid at Work

Full Clean Driver’s License

Tools

MS Office

Job description

Job Purpose

In this customer facing role you will be responsive to member’s needs, maintaining excellent UofG facilities and equipment while sustaining a safe and welcoming environment.

Main Duties & Responsibilities

1. Proactively engage and communicate with customers to provide an outstanding customer experience.

2. Provide information to existing and prospective customers on the services provided by UofG Sport in a positive and professional manner.

3. Provide pool lifeguard and steam room/sauna supervision to maintain levels of safety, guidance for swimmers and other pool area etiquette.

4. Undertake key building operations tasks including, but not limited to;

- Set up and take down equipment safely and on time to promote smooth transition between activities.

- Ensure high levels of cleanliness, particularly changing and toilet facilities, are maintained at all times.

- Preventative maintenance of equipment and fabric of the building is undertaken, maintenance information recorded, and damage/faults reported.

- Laundry of towels and other core items.

5. React to emergency situations, apply first aid treatment and complete appropriate documentation.

6. Assist the Duty Managers and Senior Operations Assistants in the collection and counting of the vending operations and stocking of machines.

7. Ensure compliance with relevant H&S and ISO legislation during all work activities, as detailed within the Emergency Action Plan (EAP) and Normal Operating Procedures (NOP).

8. Responsible for co-ordination with emergency services, customers and Duty Managers in the event of an incident and in line with Emergency Action Plan (EAP) and the Normal Operating Procedures (NOP).

9. Assist the Duty Managers and Senior Operations Assistants in facility closing procedures to ensure customers have vacated premises and the facility is left safe and secure.

Knowledge/ Qualifications, Skills, Experience

Knowledge/ Qualifications

Essential:

A1 Scottish Credit & Qualification Framework level 3 in English and Mathematics or equivalent, and some experience of working in a similar role or;

Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

A2 Requirement to hold either an up-to-date National Pool Lifeguard Qualification (NPLQ), and/or First Aid at Work qualification. If only one qualification is held, there is a requirement to obtain the other qualification within 6 months of commencing employment.

A3 Experience or Manual Handling techniques evidenced.

Desirable:

B1 REPs Level 2 qualification.

B2 Basic familiarity with standard office software such as MS Office, email, and the internet.

B3 Current holder of a Full Clean Driver’s License

Skills

Essential:

C1 Strong, confident and adaptive communicator with good interpersonal skills, adjusting style to suit different people or situations; ability to start conversations as well as respond positively to enquires and communicates effectively with team members.

C2 Ability to work under pressure and deal with customer queries effectively in a timely and proactivemanner.

C3 Work effectively as part of a team, actively contributing to team morale.

C4 Good time management skills.

C5 Work independently and under minimum supervision.

C6 Strong swimming ability.

C7 Ability to react calmly, quickly and effectively in emergency situations.

Desirable:

D1 Ability to use defibrillator.

D2 Ability to operate and manoeuvre mechanical grounds maintenance equipment.

Experience

Essential:

E1 Relevant sport/leisure facility experience (or equivalent) with qualifications above.

E2 Proven ability to successfully operate within a multi-functional team, delivering against agreed targets.

E3 Experience of dealing with demanding customers, enquiries, and feedback.

Desirable:

F1 Previous experience of working in a busy customer facing environment.

F2 Experience of working in wet side and dry side leisure facility operations.

F3 Experience of working in outdoor leisure facility operations.

Terms and Conditions

Salary will be Grade 2, £24,546 per annum pro rata plus 15% shift allowance.

This post is part-time (11.75 hours per week), and open ended. This role is worked across a 2 week shift patternWeek 1 Fri 3pm - 9.30pm & Sun 8am - 6pm, Week 2 Sat 8am - 6pm.

Closing date: 23:45

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit University of Glasgow’s UKVI Website.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.