Receptionist

University of Glasgow; Glasgow; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

41 days leave

Pension

UofG Sport membership (6 months)

Job summary

University of Glasgow is seeking a friendly and professional Receptionist to be the first point of contact at the Adam Smith Business School reception. You will deliver excellent customer service to staff, students and visitors and provide essential administrative support across a range of operational activities.

Based in Glasgow, the role is full time and open ended, with duties spanning meeting room bookings, space access, purchasing support, facilities coordination and general admin.

Qualifications

• Essential: A1 SCQF Level 5 or 6 (e.g., National 5 or 6, SVQ Level 2 or 3), or equivalent experience in a similar role.
• Desirable: Familiarity with University systems such as MyCampus, Salto Space, and Moodle.

Responsibilities

• Deliver high-quality customer service to staff, students, and visitors in person, by phone, and online.
• Maintain a professional and welcoming reception environment.
• Assist with booking meeting rooms and managing space access systems (e.g., security cards).
• Maintain stationery and supplies to meet operational demand.
• Support purchasing and procurement processes.
• Log and follow up on maintenance requests; coordinate with Estates and IT teams to ensure equipment and facilities are functioning.
• Respond to student enquiries at reception and direct them to appropriate teams.
• Provide support for learning and teaching activities as required.
• Offer general administrative support to School colleagues and assist with documentation, scheduling, and internal communications.

Skills

Customer service

Organisation

Teamwork

Discretion

Education

A1 SCQF Level 5/6

Equivalent experience

Tools

MyCampus

Salto Space

Moodle

Job description

Please note this vacancy is open to current University of Glasgow employees only.

Job Purpose

To provide excellent and professional customer service as the first point of contact at the Adam Smith Business School reception and deliver comprehensive administrative support across a range of operational activities.

Main Duties and Responsibilities

Reception Services

• Deliver high-quality customer service to staff, students, and visitors in person, by phone, and online.
• Maintain a professional and welcoming reception environment.

Operational Support

• Assist with booking meeting rooms and managing space access systems (e.g., security cards).
• Maintain stationery and supplies to meet operational demand.
• Support purchasing and procurement processes.

Facilities Coordination

• Log and follow up on maintenance requests.
• Coordinate with Estates and IT teams to ensure equipment and facilities are functioning and well-maintained.

Student and Academic Support

• Respond to student enquiries at reception and direct them to appropriate teams.
• Provide support for learning and teaching activities as required.

Administrative Assistance

• Offer general administrative support to School colleagues.
• Assist with documentation, scheduling, and internal communications.
• Any other required tasks consummate with the grade

Knowledge, Qualifications, Skills & Experience

Knowledge & Qualifications

Essential:

• A1 SCQF Level 5 or 6 (e.g., National 5 or 6, SVQ Level 2 or 3), or equivalent experience in a similar role.

Desirable:

• B1 Familiarity with University systems such as MyCampus, Salto Space, and Moodle.

Skills

Essential:

• C1 Excellent customer service and interpersonal skills.
• C2 Strong organisational and prioritisation abilities.
• C3 Ability to work independently and as part of a team.
• C4 Discretion, tact, and professionalism.

Experience

Essential:

• E1 Previous experience in a receptionist or administrative role.
• E2 Demonstrated ability to manage varied tasks in a busy environment.

Terms and Conditions

Salary will be Grade 4, £25,804 - £27,319 per annum.

This post is full time and open ended.

Closing date: 23:459th November 2026

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit University of Glasgow’s UKVI Website.

As a valued member of our team, you can expect:

• 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
• 2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
• 3 A flexible approach to working.
• 4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.