Operations Supervisor

Edinburgh Leisure; City of Edinburgh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous holiday allowance (32 days, ；

Paid sick leave

Company pension (with employee_contrib

Training and development opportunities

Free membership across centres

Cycle-to-work scheme

Retailer and lifestyle discounts

Job summary

Edinburgh Leisure is seeking an Operations Supervisor to manage shifts across Edinburgh schools and Glenogle Swim Centre. The role is full-time, 35.75 hours per week, fixed-term, with a salary of £30,117 per annum (£16.23 per hour).

You will lead a team, ensure smooth operations, deliver excellent customer service, and train staff. Lifeguard qualification is required or training provided. Various benefits and development opportunities are offered.

Qualifications

• Proven leadership experience with teams in a fast-paced customer service environment.
• Strong communication skills to engage customers and staff effectively.
• Excellent customer service skills with ability to handle enquiries and complaints.
• Experience in training and developing teams to deliver high performance.

Responsibilities

• Lead, train and develop the team, modelling professional performance and safety.
• Oversee day-to-day venue operations to ensure a positive customer experience.
• Engage with customers, resolve enquiries and complaints calmly and professionally.
• Ensure health, safety, risk assessments and security regulations are followed.

Skills

Leadership

Customer service

Communication

Team training

Job description

Operations Supervisor JD

Salary

£30,117 per annum (£16.23 per hour)

Hours

Full-time, 35.75 hours per week

Contract

Fixed term

Location

Schools across Edinburgh & Glenogle Swim Centre

Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment?

We have an amazing opportunity for you to join our team as an Operations Supervisor.

Working in our busy school facilities across Edinburgh, you will be responsible for running the shift, delivering great customer service, and looking after our staff and customers. Background in leisure operations is not essential, and we welcome applications from candidates with experience in hospitality, retail, or other customer service environments. You will need to be a strong swimmer and capable of achieving a lifeguard pool qualification. Training will be provided if you do not already hold the qualification.

What You'll Do:

• Lead, train, and develop your team, setting a positive example and supporting safe, efficient, and professional performance that delivers excellent customer service.
• Oversee the smooth day-to-day operation of the venue, ensuring a seamless and positive experience for all customers.
• Engage with customers and resolve enquiries and complaints calmly and professionally to achieve high levels of member satisfaction.
• Ensure full compliance with health and safety requirements, risk assessments, and security regulations across all services and activities.

What You'll Bring:

• A decisive, fair, and consistent approach to problem-solving, with strong decision‑making skills and the ability to organise, prioritise, and develop practical solutions to complex issues.
• Clear and confident communication skills, with the ability to engage and build effective relationships with a wide range of stakeholders.
• Excellent customer service skills, with the ability to listen actively and manage challenging situations effectively.
• Proven leadership experience, with a genuine passion for motivating, engaging, and developing teams.

Note: To ensure candidates are suitable for the Lifeguard Training Course, swim tests will be part of the assessment process.

What we offer:

• Generous holiday allowance (32 days, rising with service up to 40 days)
• Paid sick leave
• Company pension (with employee contributions matched up to 12%)
• Opportunities for training, career growth and development
• Free membership across all our centres with access to fitness classes, gyms, and swimming pools
• Cycle-to-work scheme
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Opportunities available:

• Schools across Edinburgh - Full-time, 35.75 hours per week (Monday to Sunday, a mix of early and back shifts: earliest start 07:30 and latest finish 22:00. Working 2 weekends out of 5).
• Glenogle Swim Centre -Full-time, 35.75 hours per week (Monday to Sunday, a mix of early and back shifts: earliest start 06:15 and latest finish 21:30. Working 1 weekend out of 3.)

Closing Date

Sunday, 8th of November

Assessment Date

Monday, 16th of November

Assessment Location

Wester Hailes High School

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450