Senior Operations Analytics Lead - Healthcare (Hybrid)

HeliosX Group; Greater London; Híbrido; GBP 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Pension

Cycle-to-work

Product samples

Home office allowance

Wellbeing perks

Descripción de la vacante

HeliosX is seeking a Senior Analyst to deliver structured, risk-aware insights across Clinical Operations, Medical decision-making, Physical Operations, with a primary focus on Customer Support. You’ll partner with senior CS stakeholders to translate complex questions into robust analytical frameworks and actionable insights.

You’ll mentor, scope projects, ensure QA, and raise analytical standards within the team, delivering impact through clear storytelling and measurement.

Formación

• 3-5 years' experience in analytics with strong customer support metrics (first response, resolution times, SLA adherence, CSAT, contact rate, cost to serve).
• Experience integrating cross-functional datasets to build a holistic operational view.
• Experience in healthcare/pharma/regulated environments is advantageous.

Responsabilidades

• Provide analytical oversight across core CS workflows and outcomes.
• Identify risks and quantify impact across customer support operations.
• Lead root-cause analyses and quantify the impact of product or policy changes.
• Translate findings into measurable, defensible insights and tell a clear narrative.

Conocimientos

SQL

Data wrangling

BI tools

Narrative analytics

Communication

Root-cause analysis

Experiment design

A/B testing

Educación

Bachelor's degree in a relevant field

Herramientas

Amplitude

Mixpanel

Power BI

Tableau

Descripción del empleo

HeliosX is seeking a Senior Analyst to deliver structured, risk-aware insights across Clinical Operations, Medical decision-making, Physical Operations, with a primary focus on Customer Support. You’ll partner with senior CS stakeholders to translate complex questions into robust analytical frameworks and actionable insights.

You’ll mentor, scope projects, ensure QA, and raise analytical standards within the team, delivering impact through clear storytelling and measurement.