Senior Customer Insights Director (Hybrid) — Equity & Benefits

Heliosx; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Generous equity allocations with Upsis

Annual leave alongside public holidays

Private health insurance incl. pre‑x,;

Pension scheme

Enhanced parental leave

Cycle-to-work scheme

Electric car scheme

Free Dermatica and MedExpress products

Annual home working and L&D allowance

Free Headspace subscription

Job summary

HeliosX is seeking a senior insights professional to lead upstream discovery, validate new products and services, and inform strategic decisions with customer evidence. You will partner with the Physical Product and Customer Value teams to shape the roadmap, ensure learning informs launches, and build our insights capability as we scale globally.

You will translate customer needs into measurable opportunities, run sophisticated tests (conjoint, price/value), and present clear recommendations to

Qualifications

• 7+ years in consumer, customer or proposition insight, ideally in-house in a D2C, subscription or physical + digital business.
• Owns research end to end: designs, runs and analyses mixed-method studies, including advanced quant and qual.
• Turns findings into clear stories and recommendations for senior stakeholders.
• Builds the commercial case alongside the customer case and weighs how opportunities fit the portfolio.
• Proactive as well as reactive: surfaces opportunities via horizon scanning or trend sources.
• Turns vague, strategy-led questions into research and helps build the team’s innovation practices.

Responsibilities

• Lead upstream discovery research to uncover unmet needs across products, experiences and services.
• Design and run concept testing and willingness-to-pay tests.
• Link consumer feedback with commercial data to inform launches and improvements.
• Partner with senior leaders from Physical Product and Customer Value to drive launches.
• Triangulate primary research with behavioral and commercial data with UX partners.
• Manage vendors and fieldwork for studies and lead on best practices for insights.

Skills

Years of experience in consumer/prop.洞

End-to-end research

Communicate insights to stakeholders

Commercial math & storytelling

Horizon scanning

Ambiguity tolerance

Job description

HeliosX is seeking a senior insights professional to lead upstream discovery, validate new products and services, and inform strategic decisions with customer evidence. You will partner with the Physical Product and Customer Value teams to shape the roadmap, ensure learning informs launches, and build our insights capability as we scale globally.

You will translate customer needs into measurable opportunities, run sophisticated tests (conjoint, price/value), and present clear recommendations to