Senior Onsite Technical Support Engineer

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the financial services sector is seeking a Senior Onsite Technical Support Engineer in London. The role involves providing technical assistance and support for various systems and applications, ensuring efficient operations and client satisfaction. Candidates should have extensive experience in IT support, strong troubleshooting skills, and familiarity with a range of technologies including Windows Server and MS Exchange. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 4+ years of IT experience in enterprise or server environments.
• 3 years of systems maintenance and end-user support experience.

Responsibilities

• Provide technical assistance to users in person, by phone, or remotely.
• Troubleshoot issues and work with vendors to resolve hardware/software problems.

Skills

Troubleshooting

Professionalism

Critical Thinking

Tools

Windows Server

MS Exchange/365

Active Directory

LAN/WAN

Microsoft Office Suite

VMware

Citrix

ConnectWise

Job description

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Senior Onsite Technical Support Engineer, London

Client:

RFA

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

The Onsite Senior Technical Support Engineer provides technical assistance to computer system users. Responsibilities include:

• Answer questions or resolve computer problems for clients in person, via telephone, or remotely.
• Assist with computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Additional responsibilities:

• Provide on-site technical support by troubleshooting issues and working directly with vendors to resolve hardware and software problems.
• Maintain systems, install new equipment, and modify client infrastructure as requested.
• Troubleshoot mobile devices (setup, email, security tokens).
• Support Tier 1-Tier 3 issues, including Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS.
• Evaluate client operational efficiency and recommend improvements.
• Manage ticket queue, document, track, and monitor problems, ensuring timely responses and closures.
• Communicate clearly with clients regarding ticket status and product availability.
• Manage MS Exchange environments and Active Directory as needed.
• Act professionally and calmly, managing expectations effectively.
• Use critical thinking to evaluate solutions and apply effective resolutions.

Qualifications:

• +4 years of related IT experience in enterprise or server environments.
• At least 3 years of recent systems maintenance and end-user support experience.
• Experience in financial services industry and MSP preferred.
• Strong troubleshooting skills for desktop and server environments.
• Hands-on experience with Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite.
• Knowledge of VMware, Citrix, MDM, Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Professionalism and sound judgment.
• Experience with ConnectWise or similar ticketing systems preferred.