Second Line Technical Support Engineer

iNFORMATICA y Servicio; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

An innovative technology consultancy is looking for a Second Line IT Support Engineer to join their dynamic team in London. This full-time role involves diagnosing and resolving user issues, providing both face-to-face and remote support. The ideal candidate will have a strong background in IT support and excellent communication skills, enabling them to build rapport with clients and team members alike. With a competitive salary and a range of benefits, this position offers an exciting opportunity for professional growth in a people-first environment. If you're passionate about technology and customer service, this is the role for you!

Benefits

4% Employer Pension Contribution

Flexible Annual Leave

Employee Assistance Programme

Private Medical Insurance

Learning & Development Programmes

Long Service Awards

Cycle to Work Scheme

Company-funded social events

Voluntary charity events participation

Qualifications

• At least two years of experience in a similar role.
• Strong understanding of virtualization practices.
• Ability to install and decommission hardware.

Responsibilities

• Diagnose and resolve user queries and tickets efficiently.
• Provide both face-to-face and remote support.
• Work as part of a technical team onsite.

Skills

Microsoft Windows Desktop/Server OS

MS Office & M365

Active Directory

Firewalls (Palo Alto)

VMware vSphere

SQL Server

TCP/IP networking

Excellent communication skills

Education

Bachelor's degree in IT or related field

Tools

Citrix

PRTG network monitoring

Hyper-V

Aruba/Extreme Wireless

Job description

Second Line Technical Support Engineer

Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients in achieving their business goals through relevant and forward-thinking technology solutions.

With passion, integrity, and proven success, we work with our clients as trusted business partners, advising on how appropriate technology advancements can help meet their current and future business demands.

Our talented team drives us forward, and we foster a culture of Community, Confidence, and Integrity.

The Role

We are seeking a Second Line IT Support Engineer to work onsite as part of our client’s technical team in London. The role is full-time, with an immediate start preferred, depending on candidate availability.

Reporting to the Senior IT Team onsite, you will diagnose and resolve user queries and tickets efficiently and professionally, escalating issues when necessary. The role involves both face-to-face and remote support.

You will be based at their HQ in London, near Tottenham Court Road underground station.

Requirements

• At least two years of experience in a similar role
• Experience with some or all of the following: Microsoft Windows Desktop/Server OS, MS Office & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring
• Knowledge of virtualization practices from build to support
• Good understanding of TCP/IP networking
• Ability to install and decommission hardware including laptops, printers, PCs, monitors, servers, and network equipment
• Excellent communication skills, both in person and via telephone, with fluent English
• Personable with the ability to build rapport with C-Suite, IT team members, and end users
• Capable of learning new customer networks quickly; training will be provided
• Punctual, thorough, with attention to detail
• Strong academic background; a Bachelor's degree or related IT qualifications are highly desirable but not essential

This role is Monday to Friday, 10:00 am – 6:00 pm, onsite at the client's HQ in London.

All technical staff undergo a technical and aptitude test during interviews.

The Package

£30,000 – £45,000 basic salary, depending on experience

Benefits

• 4% Employer Pension Contribution
• Flexible Annual Leave (25 days + Bank Holidays, increasing with service)
• Employee Assistance Programme
• Private Medical Insurance (after 5 years)
• Learning & Development Programmes for career growth
• Long Service Awards at 5, 10, 15+ years
• Cycle to Work Scheme
• Company-funded social events
• Voluntary participation in charity events

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Employment decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, religion, age, gender, disability, or other protected characteristics.

We are committed to protecting personal information in accordance with our Privacy Policy, available on our website.

You may have experience as a 2nd Line Support Engineer, IT Support Engineer (Level 2), Desktop Support Engineer, Technical Support Analyst, or similar roles.