Senior Onboarding & Go-Live Specialist

PingPong Payments; City Of London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private medical and dental insurance

25 days annual leave plus bank and UK国

Parental leave

Rapidly scaling global organization

Job summary

PingPong Payments is scaling its Europe & Americas Customer Success function and seeks a Senior Associate to own the pre-live customer journey from deal close to first live transaction.

You will coordinate with Product, Compliance and Risk, lead onboarding and configuration, manage a high-volume onboarding portfolio, and drive repeatable processes to scale. This role reports to the Chief of Staff and offers exposure to a fast-growing global payments platform.

Qualifications

• 5+ years in customer success, onboarding or implementations in payments/fintech.
• Experience managing multiple onboarding projects to deadlines.
• Technical fluency with API integrations and product configuration.
• Knowledge of KYC/AML compliance in cross-border payments onboarding.
• Familiarity with CRM and customer success tooling.

Responsibilities

• Own end-to-end pre-live onboarding journey for new customers, from onboarding to go-live.
• Project manage a high-volume onboarding portfolio to keep each on track to go-live.
• Coordinate with Product, Compliance and Risk, FI teams to troubleshoot and remove blockers.
• Act as the customer's primary contact and escalation owner during onboarding.
• Identify friction points and contribute to process fixes — playbooks, checklists, automation.
• Partner with BD and Solutions on deal structuring and risk before signing.
• Track onboarding pipeline health and report metrics to the wider team.

Skills

Customer success

Onboarding

API integrations

KYC/AML knowledge

CRM tooling

Tools

CRM

APIs

Job description

PingPong Payments is scaling its Europe & Americas Customer Success function and seeks a Senior Associate to own the pre-live customer journey from deal close to first live transaction.

You will coordinate with Product, Compliance and Risk, lead onboarding and configuration, manage a high-volume onboarding portfolio, and drive repeatable processes to scale. This role reports to the Chief of Staff and offers exposure to a fast-growing global payments platform.