Senior Risk Strategy Manager

PingPong Payments; City Of London; On-site; GBP 90,000 - 130,000; Full time

Job summary

PingPong, a leading cross-border payments platform, seeks aSenior Risk Strategy Manager (Acquiring) to own EU risk strategy for merchant onboarding, monitoring, and lifecycle. You will design robust controls for fraud, chargebacks, and credit risk while collaborating across business development, product, and compliance teams.

The role requires 7+ years in payments/fintech risk, and deep understanding of EU acquiring frameworks.

Qualifications

• 7+ years of payments risk or fintech risk experience.
• Strong knowledge of EU acquiring frameworks and card scheme rules.
• Hands-on underwriting, fraud risk management, and chargeback control.
• Experience supporting onboarding and go-to-market risk strategies.

Responsibilities

• Own the risk strategy for EU merchant acquiring across onboarding, monitoring, and lifecycle.
• Review and approve complex merchants, business models, and transaction flows.
• Define risk requirements and go-live criteria for merchant onboarding.
• Design, implement, and continuously improve controls covering fraud, credit exposure, and chargebacks.
• Monitor portfolio performance, customer experience, and risk strategy effectiveness.
• Drive mitigation plans for elevated fraud levels or dispute ratios.
• Collaborate with Product and HQ Risk teams to enhance risk tools, data, and operational processes.
• Review new business flows with compliance and risk to ensure adherence to internal policies.
• Maintain and act as an escalation point for operational issues with new and existing partners.
• Work with the Head of FI Partnerships in building a European FI partnership strategy.

Skills

Payments risk

Merchant acquiring

Fraud risk management

Chargeback control

Stakeholder influence

Onboarding risk

Education

Finance degree

Job description

PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we're one of the world’s leading cross-border platforms – and we’re just getting started.PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones.

Now, we’re scaling and looking for a seasoned Senior Risk Strategy Manager (Acquiring) to own and strengthen risk strategy for our merchant acquiring business in EU market.

WHAT’S THE CHALLENGE

This role focuses on merchant risk, fraud, and chargebacks, supporting sustainable growth while protecting the company from loss and abuse.

This is a senior individual contributor role with real ownership. You will define and execute the end‑to‑end risk strategy for our EU merchant acquiring portfolio, balancing commercial growth with robust risk controls.

You’ll operate at the intersection of risk, product, and go‑to‑market teams, supporting enterprise client onboarding and ongoing portfolio performance, while continuously evolving our fraud, chargeback, and credit risk frameworks.

WHO YOU’LL BE WORKING WITH

• Business Development teams to assess and onboard enterprise merchants and new verticals
• Product and Operations to design scalable risk controls and monitoring frameworks
• Compliance and HQ Risk teams to ensure alignment with regulatory, scheme, and internal policy requirements

The role partners cross-functionally and plays a key advisory role in high‑impact commercial decisions.

WHAT YOU’LL BE DOING

• Own the risk strategy for EU merchant acquiring across onboarding, monitoring, and merchant lifecyclePartner with Business Development to design onboarding approaches and risk strategies for new enterprise clients and verticals
• Review and approve complex merchants, business models, and transaction flows.
• Define risk requirements and go-live readiness criteria for merchant onboarding.
• Design, implement, and continuously improve controls covering fraud, credit exposure, and chargebacks.
• Monitor portfolio performance, customer experience, and risk strategy effectiveness, identifying emerging trends and risks.
• Drive mitigation plans for elevated fraud levels or dispute ratios.
• Collaborate with Product and HQ Risk teams to enhance risk tools, data, and operational processes.
• Collaborate with various internal stakeholders e.g. product, implementation teams, etc., to review partner capabilities and ensure the smooth go‑live of new partners.
• Review new business flows together with compliance and risk teams to ensure adherence to Ping Pong’s internal policies, to identify any new potential risks and match business requirements to the appropriate partners.
• Maintain and act as an escalation point for operational issues with new and existing partners.
• Work with the Head of FI Partnerships in building a European FI partnership strategy.

WHAT YOU BRING

• 7+ years of experience in payments risk, merchant acquiring, or fintech risk, in a PSP, acquirer or high‑growth fintech.
• Strong working knowledge of EU acquiring frameworks and card scheme rules.
• Hands‑on experience in merchant underwriting, fraud risk management, and chargeback control.
• Proven experience supporting merchant onboarding and go‑to‑market risk strategies
• Excellent communication skills with the ability to influence senior commercial and technical stakeholders

WHO YOU ARE

• Educated with a relevant Finance degree in business, project management or related field.
• Capable of absorbing large amounts of information and the ability to distil it down to the essentials to educate all internal stakeholders.
• Influence and advise leadership and business teams on necessary changes and execute against the objectives.
• Understand local regulatory requirements and ability to adapt to the global environment.
• Ability to juggle several projects and shift priorities as needed.
• Exhibiting a creative and innovative, forward‑thinking approach to problem‑solving.
• Adaptability; able to change priorities with speed and with minimal disruption.

PingPong is proud to be an equal‑opportunity employer with a global culture that embraces diversity.We are committed to providing an environment free of unfair discrimination and harassment.