Senior On-Site Technician

Experis IT; Southampton; On-site; GBP 22,000 - 37,000; Full time

Job summary

Experis IT is seeking a Senior Onsite Technician for our Southampton site. You will manage fault calls, service requests and planned changes while delivering Smart Hands support on a busy corporate head office, engaging with VIPs and executives as needed.

The role involves deskside PC configuration, OS setup, AD administration support and meticulous documentation, working standard site hours with a 8-hour shift pattern and up to £200 per day via umbrella company.

Qualifications

• Hands-on IT support in an onsite environment.
• Experience with Office 365 and Windows 11.
• Solid deskside support experience with strong communication.

Responsibilities

• Manage fault calls, service requests and planned changes end-to-end.
• Provide onsite Smart Hands/ deskside IT support.
• Support VIPs and executives professionally.
• Configure PCs/workstations and OS setup.
• Assist with Active Directory administration and asset management.
• Document actions accurately for audit trail.
• Engage with end users professionally and resolve complex issues.

Skills

Deskside support

Stakeholder communication

Organisational skills

Office 365

Windows 11

IT asset management

Tools

S-NOW

Active Directory

Job description

Job Title: Senior Onsite Technician
Location: Southampton
Duration: 31st December 2026 with potential extension
Rate: Up to £200 per day via an approved umbrella company
Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

If you enjoy hands on technical support and taking ownership of complex issues, this is a great opportunity to join a global customer account at their R&D Head Office in Southampton. You'll be the person end users turn to handling fault calls, service requests, planned changes, and delivering Smart Hands support while manning the BAT "TechDeck".

What you'll be doing:

• Managing fault calls, service requests and planned changes end-to-end
• Providing Smart-Hands support for onsite IT needs
• Manning the "TechDeck" and supporting key users across the business
• Carrying out deskside activity including PC/laptop builds and OS configuration
• Supporting Active Directory administration and some hardware repair
• Using Office 365 and supporting Windows 11 environments
• Handling asset management and producing accurate documentation
• Engaging with VIPs/Executives/Senior Management and their support teams professionally
• Taking responsibility for complex cases and driving them to resolution

What you'll bring:

• A personable, confident communication style-able to represent the service at the highest level and communicate clearly with all levels of stakeholders
• Strong organisational and admin capability, with excellent attention to detail
• Solid deskside support experience and comfort working in an onsite, user-facing environment
• Experience using S-NOW and supporting Office 365/Windows 11
• Able to support asset management and create documentation accurately
• A proactive approach to relationship-building with end users