Senior On-site IT Support Technician

Magnera Corporation; Lydney; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Life Assurance

Pension matched up to 5%

Employee of the month

Spot recognition rewards

25 days annual leave

8 bank holidays

TOIL up to 2 days

Job summary

Magnera Corporation is seeking an experienced IT professional to lead on-site IT services across multiple UK locations. You will be the highest local technical authority, guiding incident resolution, infrastructure stability, and alignment with Magnera global standards.

You will mentor junior staff, own asset lifecycle governance, and drive continuous improvement while collaborating with global IT, security, and manufacturing teams to enable operational excellence.

Qualifications

• Bachelor's degree in IT or related field; typically 5–7 years in enterprise IT environment.
• Demonstrated expertise in end‑to‑end IT support, on‑site infrastructure, and integration with manufacturing/operational systems.
• Strong experience in incident, problem, and change management within an ITIL environment.
• Ability to communicate outcomes to technical and non‑technical stakeholders.

Responsibilities

• Act as senior technical escalation point for complex on‑site incidents and problems.
• Own end‑to‑end resolution of high‑impact incidents with root‑cause analysis.
• Provide technical leadership for on‑site infrastructure and end‑user computing.
• Enforce local IT standards, procedures, and best practices.
• Lead site‑level technology initiatives and infrastructure upgrades.
• Collaborate with global IT, vendors, and manufacturing teams on solutions.
• Participate in problem management reviews and service improvement planning.
• Mentor Level 1/2 staff to raise capability and consistency.
• Oversee asset lifecycle governance at site level, including hardware standards.
• Monitor service performance and drive systemic improvements to reduce downtime.
• Contribute to budgeting, forecasting, and cost optimisation with technical input.

Skills

Windows

Office

Active Directory

Exchange

ITIL

SolarWinds

Incident management

Leadership

Education

Bachelor's degree in IT or related field

Tools

SolarWinds Service Desk

Job description

Overview

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

This role will work Monday to Friday 8am - 4pm with some flexibility where required. There will also be a requirement to attend our Aberdare and Molden sites on at least a monthly basis.The role holder will also hold mentor/coaching responsitiblity to the IT Apprentice.

You will received 25 days annual leave plus 8 standard bank holidays, up to 2 days TOIL can be taken and we offer Life Assurance, matched pension contributions up to 5%, employee of the month awards and on the spot recognition rewards.

The individual is accountable for the overall technical health, stability, and continuous improvement of on‑site IT services across [insert locations]. Acting as the highest local technical authority, this role provides strategic and operational leadership for on‑site support, complex incident resolution, infrastructure stability, and alignment with Magnera global standards.

The role owns the resolution of complex, business‑critical, or systemic issues, leads local technology initiatives, and works closely with global IT, engineering, security, and manufacturing teams to ensure IT services enable operational excellence.

Responsibilities

Duties & Responsibilities

• Acts as the senior technical escalation point for complex or critical on‑site incidents and problems.
• Owns end‑to‑end resolution of high‑impact incidents, including deep diagnosis, root‑cause analysis, and implementation of permanent corrective actions.
• Provides technical leadership for on‑site infrastructure, end‑user computing, and manufacturing‑adjacent systems, ensuring resilience, performance, and security.
• Defines, reviews, and enforces local implementation of Magnera IT standards, procedures, and best practices.
• Leads site‑level technology initiatives and projects, including refresh programs, infrastructure upgrades, and continuous improvement initiatives, from planning through execution.
• Partners with global IT teams, vendors, and third parties to design and implement solutions aligned with enterprise architecture and security requirements.
• Plays a key role in problem management, major incident reviews, and service improvement planning.
• Provides technical coaching and mentorship to Level 1 and Level 2 team members, raising overall team capability and consistency.
• Owns asset lifecycle governance at site level, including hardware standards, lifecycle planning, and risk management.
• Maintains oversight of service performance, aging tickets, and recurring issues, driving systemic improvements to reduce incidents and downtime.
• Contributes to budgeting, forecasting, and cost optimisation by providing technical insight, risk assessment, and investment recommendations.
• Represents on‑site IT interests in change control, operational governance, and cross‑functional meetings.

Travel

A full driver’s license (pertinent to the country of site), with car, is required. Travel between sites is expected and may occasionally include overnight stays.

Qualifications

Requirements

Education & Experience

• Bachelor's degree (B. A.) from four-year college or university; or typically five to seven years’ + experience providing hands‑on IT support in an enterprise or manufacturing environment.
• Demonstrated expertise in enterprise IT environments, including end‑user computing, on‑site infrastructure, and integration with manufacturing or operational systems.
• Strong experience in incident, problem, and change management within an ITIL‑aligned environment.
• Proven ability to analyse complex technical and business problems, design effective solutions, and communicate outcomes to technical and non‑technical stakeholders.

Computer Skills

• Advanced knowledge of Windows Operating Systems and enterprise endpoint management.
• Expert working knowledge of Microsoft Office Suite.
• Strong experience with Active Directory, Exchange, and identity management.
• Hands‑on experience with endpoint configuration, patching, system hardening, and security controls.
• Strong working knowledge of ITSM platforms (e.g., SolarWinds Service Desk).
• Advanced understanding of ITIL practices and service management principles.
• Relevant senior‑level certifications (e.g., MCSE, Azure, Infrastructure, ITIL) are advantageous.
• Demonstrated technical leadership and mentorship capability.
• Multi‑language support experience is advantageous.

Competencies

• Acts as a trusted technical authority and role model
• Strategic thinker with strong operational discipline
• Proactive, resilient, and outcomes‑driven
• Comfortable operating with ambiguity and high impact
• Strong influencer across technical and non‑technical teams