Senior On-Site IT Engineer - Lead Digital Tech & Incidents

OCU; Dingwall; On-site; GBP 55,000 - 75,000; Full time

Job summary

OCU is seeking a Senior On-Site Engineer to own Digital Technology for our Dingwall site. You will be the senior technical contact and drive delivery of a high-quality IT service across the site.

You will lead complex incidents, mentor on-site engineers, and collaborate with Service Desk, Infrastructure, Workplace and Security to enhance service quality and user experience. Experience with identity management and MFA is essential.

Qualifications

• 7+ years' experience in IT support within multi-site/enterprise environments.
• Proven ownership of a site/region/service area with accountability for performance.
• Strong knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise apps.

Responsibilities

• Own Digital Technology across the site as senior technical lead.
• Lead resolution of complex incidents and ensure permanent fixes.
• Provide hands-on support for end-user devices, apps, identity, access and connectivity.

Skills

Senior IT Engineer

Leadership

Communication

Tools

Intune

JAMF

RMM

Job description

OCU is seeking a Senior On-Site Engineer to own Digital Technology for our Dingwall site. You will be the senior technical contact and drive delivery of a high-quality IT service across the site.

You will lead complex incidents, mentor on-site engineers, and collaborate with Service Desk, Infrastructure, Workplace and Security to enhance service quality and user experience. Experience with identity management and MFA is essential.