Senior On-Site Engineer

OCU Group; Inverness; On-site; GBP 65,000 - 85,000; Full time

Job summary

OCU Group in Dingwall is seeking a Senior On-Site Engineer to own Digital Technology at the site, acting as the senior technical contact and leading the delivery of a high-quality IT service.

You will mentor on-site engineers, manage complex escalations, and ensure proactive improvements across end-user devices, identity, access, and connectivity. Collaborate with site leadership and wider Digital Technology teams to strengthen service delivery and support business growth.

Qualifications

• 7+ years' IT support experience in a multi-site or enterprise environment with senior/lead responsibilities.
• Proven ownership of a site/region/service area with accountability for performance and user experience.
• Strong knowledge of Microsoft 365, Windows, macOS, endpoints and enterprise apps.
• Experience with identity and access management including MFA, permissions, joiner/leaver processes.
• Track record of managing complex escalations and major incidents through resolution.
• Experience mentoring/coaching other IT engineers.
• Excellent communication with senior stakeholders and non-technical colleagues.
• Able to work autonomously, prioritise, and maintain hands-on technical support.
• Strong documentation, asset management and problem-solving skills.

Responsibilities

• Take ownership of Digital Technology across the site, acting as senior point of contact for issues and escalations.
• Lead the resolution of complex technical incidents to ensure permanent fixes.
• Provide advanced hands-on support across end-user devices and enterprise apps.
• Monitor site service performance, identify recurring issues and drive improvements.
• Lead local response to major incidents with clear updates to leadership.
• Mentor and coach on-site engineers to raise technical capability.
• Collaborate with Service Desk, Infrastructure, Workplace and Security teams to improve services.
• Oversee third-party suppliers and contractors to ensure standards are met.
• Maintain asset records, technical documentation and knowledge articles.
• Support site changes, equipment installations and technology improvements with minimal disruption.

Skills

IT support in enterprise environment

Site ownership leadership

Microsoft 365, Windows, macOS

Identity & access management

Incident leadership & major incidents

Mentoring on-site engineers

Communication with stakeholders

Documentation & asset management

Tools

Intune

JAMF

RMM platforms

PowerShell scripting

Job description

Senior On-Site Engineer

Application Deadline: 27 December 2026

Department: OCU Digital

Employment Type: Permanent - Full Time

Location: RJ McLeod - Dingwall

Reporting To: John Antonio

Description

We are looking for an experienced Senior On-Site Engineer to take ownership of Digital Technology across one of our sites, acting as the senior technical point of contact and leading the delivery of a high-quality IT service.

This is more than a traditional IT support role. You will take responsibility for site technology performance, managing complex escalations, driving permanent solutions and ensuring colleagues receive a consistent and reliable service.

Alongside your hands-on technical responsibilities, you will mentor and develop other on-site engineers, setting standards for technical delivery, customer service and continuous improvement. Working closely with site leadership and wider Digital Technology teams, you will play a key role in strengthening service delivery and supporting the continued growth of the business.

What You’ll Do

• Take ownership of Digital Technology across the site, acting as the senior point of contact for technical issues and escalations.
• Lead the resolution of complex technical incidents, ensuring issues are properly investigated and permanently resolved.
• Provide advanced hands-on support across end-user devices, Microsoft 365, Windows, macOS, applications, identity, access and connectivity.
• Monitor site service performance, identify recurring issues and drive improvements to service quality and user experience.
• Lead the local response to major incidents, providing clear updates to site leadership and wider support teams.
• Mentor and coach on-site engineers, developing technical capability and maintaining high standards of service delivery.
• Work collaboratively with Service Desk, Infrastructure, Workplace and Security teams to improve technology services.
• Oversee third-party suppliers and contractors attending site, ensuring work is delivered to the required standard.
• Maintain accurate asset records, technical documentation and knowledge articles.
• Support site changes, equipment installations and technology improvements, ensuring minimal disruption to operations.

Skills, Knowledge & Expertise

Essential:

• 7+ years' experience in IT support within a multi-site or enterprise environment, including senior or lead-level responsibilities.
• Proven experience taking ownership of a site, region or service area, with accountability for service performance and user experience.
• Strong technical knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise applications.
• Experience with identity and access management, including MFA, permissions and joiner and leaver processes.
• A track record of managing complex technical escalations and major incidents through to resolution.
• Experience mentoring, coaching or developing other IT engineers.
• Excellent communication skills, with the confidence to engage with senior stakeholders and non-technical colleagues.
• Ability to work autonomously, prioritise competing demands and maintain a hands-on approach to technical support.
• Strong documentation, asset management and problem-solving skills.

Desirable:

• ITIL Foundation or an equivalent understanding of IT service management.
• Experience with problem management, root cause analysis and reducing recurring incidents.
• Familiarity with endpoint management tools such as Intune, JAMF or RMM platforms.
• Experience with PowerShell, scripting or automation to improve service efficiency.
• Experience managing third-party suppliers and technology vendors.
• Understanding of change management and assessing the impact of technology changes on site operations.