Senior On-Site Engineer

OCU; Dingwall; On-site; GBP 55,000 - 75,000; Full time

Job summary

OCU is seeking a Senior On-Site Engineer to own Digital Technology for our Dingwall site. You will be the senior technical contact and drive delivery of a high-quality IT service across the site.

You will lead complex incidents, mentor on-site engineers, and collaborate with Service Desk, Infrastructure, Workplace and Security to enhance service quality and user experience. Experience with identity management and MFA is essential.

Qualifications

• 7+ years' experience in IT support within multi-site/enterprise environments.
• Proven ownership of a site/region/service area with accountability for performance.
• Strong knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise apps.

Responsibilities

• Own Digital Technology across the site as senior technical lead.
• Lead resolution of complex incidents and ensure permanent fixes.
• Provide hands-on support for end-user devices, apps, identity, access and connectivity.

Skills

Senior IT Engineer

Leadership

Communication

Tools

Intune

JAMF

RMM

Job description

Application Deadline

27 December 2026

Department

OCU Digital

Location

RJ McLeod - Dingwall

Description

We are looking for an experienced Senior On-Site Engineer to take ownership of Digital Technology across one of our sites, acting as the senior technical point of contact and leading the delivery of a high-quality IT service.

What You’ll Do

• Take ownership of Digital Technology across the site, acting as the senior point of contact for technical issues and escalations.
• Lead the resolution of complex technical incidents, ensuring issues are properly investigated and permanently resolved.
• Provide advanced hands-on support across end-user devices, Microsoft 365, Windows, macOS, applications, identity, access and connectivity.
• Monitor site service performance, identify recurring issues and drive improvements to service quality and user experience.
• Lead the local response to major incidents, providing clear updates to site leadership and wider support teams.
• Mentor and coach on-site engineers, developing technical capability and maintaining high standards of service delivery.
• Work collaboratively with Service Desk, Infrastructure, Workplace and Security teams to improve technology services.
• Oversee third-party suppliers and contractors attending site, ensuring work is delivered to the required standard.
• Maintain accurate asset records, technical documentation and knowledge articles.
• Support site changes, equipment installations and technology improvements, ensuring minimal disruption to operations.

Essential

Skills, Knowledge & Expertise

• 7+ years' experience in IT support within a multi-site or enterprise environment, including senior or lead-level responsibilities.
• Proven experience taking ownership of a site, region or service area, with accountability for service performance and user experience.
• Strong technical knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise applications.
• Experience with identity and access management, including MFA, permissions and joiner and leaver processes.
• A track record of managing complex technical escalations and major incidents through to resolution.
• Experience mentoring, coaching or developing other IT engineers.
• Excellent communication skills, with the confidence to engage with senior stakeholders and non-technical colleagues.
• Ability to work autonomously, prioritise competing demands and maintain a hands-on approach to technical support.
• Strong documentation, asset management and problem-solving skills.

Desirable

• ITIL Foundation or an equivalent understanding of IT service management.
• Experience with problem management, root cause analysis and reducing recurring incidents.
• Familiarity with endpoint management tools such as Intune, JAMF or RMM platforms.
• Experience with PowerShell, scripting or automation to improve service efficiency.
• Experience managing third-party suppliers and technology vendors.
• Understanding of change management and assessing the impact of technology changes on site operations.

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing [e-mail].