IT Operations Lead - On-Call, Shift-Based, Multi-Campus

University of Dundee; Dundee, Kirkcaldy; On-site; GBP 30,000 - 42,000; Full time

Job summary

University of Dundee is seeking an IT Operations Officer to deliver operational support across multiple campuses, ensuring monitoring, incident response, and service continuity for network, infrastructure, and cyber systems.

Working in the Advanced Computing & Infrastructure team within Digital & Technology Services, you will monitor, respond to incidents, provide first and second line support, and participate in on-call rota.

Qualifications

• Experience in IT support or operations environment.
• Understanding of IT infrastructure, networking, or systems administration.
• Familiarity with monitoring tools and incident management processes.
• Ability to work in a structured operational environment.

Responsibilities

• Monitor network, infrastructure, and security systems.
• Respond to incidents and service disruptions.
• Provide first and second-line support.
• Maintain network and infrastructure equipment.
• Configuring and installing hardware and cabling.
• Escalate complex issues to specialist and engineer roles.
• Support cyber security monitoring and data centre operations.
• Maintain accurate incident records.
• Participate in on-call rota and support service improvements.

Skills

IT operations experience

Networking basics

Incident management

Monitoring tools

Structured operational environment

Communication

Tools

Monitoring tools

Job description

University of Dundee is seeking an IT Operations Officer to deliver operational support across multiple campuses, ensuring monitoring, incident response, and service continuity for network, infrastructure, and cyber systems.

Working in the Advanced Computing & Infrastructure team within Digital & Technology Services, you will monitor, respond to incidents, provide first and second line support, and participate in on-call rota.